IT Managed Support

Why TruTechnology Is The Top Jacksonville IT Services Company

Why TruTechnology Is The Top Jacksonville IT Services Company: Unmatched Expertise and Service

In the bustling hub of Jacksonville, FL, where businesses grapple with ever-evolving technology challenges, our IT services company, TruTechnology, stands out as the premier choice. What distinguishes us is our ability to swiftly resolve technical issues and our proactive approach in anticipating and preventing them before they impact operations. Our commitment to excellence is exemplified by the impressive statistic that our customers only need to request support once per employee every six months, a testament to the efficacy of our ongoing maintenance, thorough security testing, and the assurance of round-the-clock support and monitoring.

At TruTechnology, we realize that trust and a deep understanding of our client’s unique needs are the foundation of any successful partnership. Our tailored IT solutions have empowered businesses to secure national recognition and awards and significantly increased their operational efficiency. Client testimonials consistently highlight our dedication to excellence and customer care, which have fostered longstanding relationships with community members and businesses. We focus on comprehensive protection against cyber threats and offer solutions that lead to great achievements in technological and business-related objectives, constantly contributing to higher efficiency in the workplace.

Key Takeaways

  • TruTechnology provides proactive and preventative IT services, ensuring minimal support requests.
  • Our customized IT solutions contribute to client success, recognition, and operational efficiency.
  • Dedication to customer service and comprehensive cyber protection defines our approach to IT management.

Expertise and Qualifications

Our team’s proficiency stems from a combination of certified professionals, rigorous training programs, and an agile approach to adopting cutting-edge technologies. Each component plays a pivotal role in delivering unparalleled IT services in Jacksonville.

Certified and Experienced Technicians

Our technicians are not just academically qualified; they also bring years of practical experience. We hold various industry certifications, including those from Microsoft, Cisco, and CompTIA, ensuring our team is well-equipped to handle any IT challenge. This level of expertise encapsulates a wide range of specializations, from network infrastructure to cybersecurity.

Advanced Technical Training

We invest heavily in continuous education. Our training programs are designed to keep our team adept with the latest IT tools and practices. This commitment to ongoing technical development is crucial for providing informed consultancy and updating our clients’ technology.

Cutting-Edge Technologies

We pride ourselves on leveraging the latest technologies to provide innovative solutions. Our approach involves strategically incorporating modern systems and software, ensuring our clients benefit from the agility and efficiency of current technological advances. From cloud services to advanced cybersecurity measures, our technology offerings are tailored to set businesses ahead of the curve.

Comprehensive IT Services

In our effort to provide top-tier support, we ensure that our services span the entire IT spectrum, specifically tailored to empower Jacksonville businesses.

Managed IT Services

We focus on delivering proactive managed IT services to forestall problems before they impact your operations. Our approach minimizes downtime, with data suggesting that our customers request support less than twice per employee annually. This demonstrates a track record of reliability in maintaining IT systems that are operational and efficient.

Cloud Solutions

Adopting cloud solutions is integral to the modernization of business processes. We offer comprehensive cloud services involving deployment and management, ensuring seamless resource access and improved collaboration across your team. Our expertise in cloud infrastructure supports scalable and flexible business growth.

Cybersecurity Measures

Our commitment to cybersecurity is unwavering, as we implement rigorous security testing and provide 24/7 monitoring. The goal is safeguarding your systems and data against today’s sophisticated threats. We stand firm in our preventive measures, notably reducing the risk of breaches and maintaining a strong defense against cyber threats.

Data Management and Recovery

Effective data management and recovery are critical to business continuity. We exercise meticulous strategies in data preservation and disaster recovery planning. Our services ensure that your valuable data is systematically backed up and can be swiftly restored, giving you confidence in potential data loss scenarios.

Customer-Centric Approach

In our dedication to service excellence, we prioritize customer success as our success. This focus shapes every aspect of our IT solutions.

Personalized IT Strategies

We understand that each client has unique needs. We tailor our IT strategies to align with your business goals. Our team takes the time to understand your operations, allowing us to create customized IT solutions that drive your company forward.

Proactive Support and Maintenance

Rather than waiting for issues to occur, we believe in a proactive approach to IT management. Our customers experience only one support request per employee every six months, thanks to our ongoing maintenance and security measures. With 24/7 support and monitoring, we ensure your systems are robust and secure round the clock.

Client Satisfaction Record

Our commitment to client satisfaction is reflected in our strong partnerships and the trust we’ve earned in the Jacksonville community. We are proud to have a history of high customer retention, a testament to our focus on delivering high-quality services consistently.

Strategic Partnerships and Accolades

In our journey towards becoming the top IT services company in Jacksonville, we’ve cultivated strong industry partnerships and received numerous accolades for our exceptional service and expertise.

Industry Partnerships

Our strategic industry partnerships have been carefully formed to enhance our service offerings and ensure we remain at the forefront of technological innovation. By collaborating with leading technology vendors and service providers, we equip our team with advanced tools and comprehensive support to effectively address our clients’ diverse IT needs.

Accolades and Recognitions

Our commitment to excellence in IT services has been recognized with various industry accolades. These recognitions reflect our technical proficiency and our unwavering dedication to client satisfaction and continuous improvement. Through these achievements, we have established a reputation as a trusted IT service provider in the Jacksonville community.

Community Involvement and Support

Our commitment to the Jacksonville community extends beyond providing top-tier IT services. We actively empower local businesses, support educational growth, and participate in charitable events.

Local Business Collaborations

We’ve partnered with various local businesses to enhance the technological infrastructure within Jacksonville. This includes cross-sector collaborations that aim to innovate and propel the local economy forward. By doing so, we ensure our growth and contribute to our community’s success.

Educational Initiatives

Education is a cornerstone of a vibrant community, and we invest in it by offering tech consultations and IT support to local schools. Our initiatives are designed to provide educators and students with the necessary tools to excel in today’s digital world. We believe our contribution helps shape Jacksonville’s future workforce.

Charity and Fundraising Events

Our involvement in local charities and fundraising events expresses our commitment to societal well-being. We participate in and sponsor various events throughout the year to give back to the community that has supported our business. These events range from small-scale local fundraisers to larger charity functions, demonstrating our dedication to local causes.

Case Studies and Testimonials

Through diligent IT support and services, we have significantly impacted small and medium businesses and nonprofits in Northeast Florida. We prioritize resolving immediate technology issues and implementing proactive strategies to prevent future problems.

Customer Experiences
Our customers experience the benefits of our IT services in many ways. Notably, our clients report an average of just one support request per employee every six months, indicative of our efficient and proactive approach to IT management.

Highlights from Client Feedback

  • Timely Response: Clients appreciate our quick and effective response to IT issues.
  • Preventative Measures: Our commitment to ongoing maintenance and 24/7 support minimizes downtime.
  • Security Assurance: Regular security testing ensures our clients’ data remains protected.

Case Study Summaries
We have helped various businesses streamline their IT processes. Each case study details our approach to solving specific IT challenges and the outcomes achieved.

  • SMB Transitioning to Cloud: We helped a local law firm transition to cloud services, improving its data access and security.
  • Nonprofit IT Overhaul: A nonprofit organization benefited from our IT overhaul, which increased operational efficiency and reduced costs.

Each testimonial and case study validates the quality and reliability of our IT solutions and our dedication to client satisfaction.

Future Outlook and Continuing Innovation

At TruTechnology, we are committed to driving innovation and forecasting the future needs of businesses in Jacksonville as a leading IT services provider. Our vision integrates the latest technology with customized IT solutions, ensuring every client receives scalable and forward-thinking support.

Streamlined Operations Through Proactive Monitoring

  • Enhance efficiency: Our team actively implements measures to streamline your day-to-day operations, realizing immediate efficiency gains.
  • Preventative care: Continuous maintenance and 24/7 support preemptively tackle issues, maintaining operational integrity.

Building Robust Cybersecurity Defenses

  • Security upgrades: We fortify cybersecurity protocols, significantly reducing the risk of ransomware, data breaches, and other threats.
  • Regular reviews: IT audits ensure alignment with best practices, keeping your business secure and stable.

Tailored IT Roadmaps for Success

  • We collaborate closely with each client to develop a strategic IT roadmap that directly aligns with their business objectives, guaranteeing that our technology solutions meet the current demands and pave the way for future growth and innovation.

Dedicated to Customer Satisfaction

  • Real-time feedback: Our services are enhanced by constant customer engagement, achieving high satisfaction levels.
  • Low support requests: Reflecting our solution’s effectiveness, clients average just one support request per employee every six months.

As we continue to evolve, our services, including TruCloud and traditional in-office IT support, remain at the forefront of technology management. We ensure that every client is equipped with the tools necessary for success today and adaptability for the challenges of tomorrow.

TruTechnology: Grateful to Serve as Your Jacksonville IT Company

TruTechnology: Grateful to Serve as Your Jacksonville IT Company

TruTechnology is proud to be your reliable IT company in Jacksonville, offering tailored solutions to help your business thrive in the ever-evolving technology landscape. Our expertise in managed IT services not only solves technological challenges but helps your business achieve successful outcomes. With a focus on providing proactive and efficient support, we ensure you never have to worry about technology-related issues again.

Our commitment to delivering exceptional IT services has led to the success and satisfaction of numerous businesses in Jacksonville, with many receiving awards and national recognition. By partnering with TruTechnology, you benefit from ongoing maintenance, security testing, and 24/7 support and monitoring. This level of attention to detail enables your business to maintain a formidable defense against ransomware, data breaches, and other digital threats.

At TruTechnology, we understand the importance of meeting and exceeding your goals. We work closely with you to develop custom IT service plans that not only bolster your security but also align your technology with your overall business objectives. Trust in our proficiency to unleash the true potential of your organization, amplifying your efficiency and success.

The Pain Points We Address

At TruTechnology, we understand the challenges your business faces in today’s digital world. That’s why we offer comprehensive IT solutions to address the most critical pain points, including:


We know keeping your data and systems secure is a top priority. Our experienced team works tirelessly to protect your business from threats and cyber attacks. We employ cutting-edge security measures such as intrusion detection, firewalls, and ongoing monitoring, ensuring your sensitive information stays safe.

Downtime Prevention

Downtime can have severe consequences for your business, both financially and reputation-wise. With our proactive IT management, we minimize the risk of downtime by identifying and resolving issues before they become critical. Our strategies include regular system maintenance, software patches, and backups to ensure your systems run smoothly and efficiently.

Data Management

Managing your company’s data effectively is crucial for productivity and decision-making. We assist with data storage, backup, and recovery to prevent data loss and ensure your business can quickly resume operations during a disaster. Our team of experts also helps with data migration and integration, connecting your systems to work together seamlessly.

By partnering with TruTechnology, you can be confident that we are addressing your most critical IT pain points, allowing you to focus on growing and advancing your business.

What Sets TruTechnology Apart

As a business owner, selecting the right IT company can be crucial to your success. TruTechnology sets itself apart as a leading IT services provider in Jacksonville, with its strategic focus on helping clients achieve their business goals through efficient and secure IT management.

  • Expertise and Experience: With nearly 20 years of experience in the industry, TruTechnology has acquired an in-depth understanding of diverse IT challenges businesses face. This vast experience enables them to develop and implement customized solutions tailored to your business requirements.
  • Customer-Centric Approach: TruTechnology believes that your success is their success. By consistently delivering high-quality services with a strong focus on customer satisfaction and maintaining long-term relationships, they have built a reputation for being a trusted IT partner to many organizations in the Jacksonville area.
  • Managed IT Services: TruTechnology offers a comprehensive suite of managed IT services to help your business succeed. They take pride in being proactive, ensuring the smooth operation of your IT infrastructure, and promptly dealing with any issues, saving you time and resources in the long run.
  • Data Protection and Security: In an age where cyber threats are increasingly common, TruTechnology is strongly committed to keeping your business safe. They employ industry best practices and advanced security measures to ensure the safety of your critical data and IT systems.

So, as you consider a partner for your Jacksonville IT needs, remember that TruTechnology’s commitment to expertise, customer success, and comprehensive IT services make it a company worth consideration.

Our Approach Toward IT Support

At TruTechnology, we understand that dealing with technology can be risky and frustrating. That’s why our approach to IT support is built around minimizing issues and reducing risk for your business while improving performance and security.

Proactive Maintenance

We believe that prevention is better than cure. Our unique approach consists of six dedicated departments that work together to provide a solid foundation for your IT infrastructure. This allows us to anticipate problems before they occur, ensuring that your systems are always running smoothly and efficiently.

Our proactive maintenance includes:

  • Regular monitoring of your systems to identify potential issues
  • Scheduled updates and patches to keep your software and hardware current
  • Security enhancements to protect your business from cyber threats
  • Performance optimizations to keep your systems running at their best

Rapid Response

We understand that when issues arise, you need a fast and effective resolution. Our technical support response is designed to match the pace of your business, and we evaluate every request based on its severity and impact.

Our rapid response approach includes:

  • Prioritizing requests to ensure timely resolution
  • Scheduling work accordingly to maintain your business operations
  • Providing clear communication with you throughout the process
  • Utilizing our industry expertise to diagnose and resolve issues quickly

By choosing TruTechnology as your Jacksonville IT company, you can be confident in our knowledgeable and clear approach, delivering efficient IT support that keeps your business running smoothly.

Final Thoughts

As an IT company, TruTechnology takes pride in being an integral part of your Jacksonville business. By offering managed IT services, we work diligently to ensure your business succeeds and thrives in the face of ever-evolving technological challenges. With our skilled team of experts, we offer modern cloud-based services such as TruCloud and traditional on-site IT support to cater to your specific needs.

Maintaining an efficient and secure IT environment is critical to your business’s success. Our commitment to proactive solutions means you can trust us to protect you 24/7 with our ongoing maintenance, security testing, and monitoring services. Plus, our clients attest to our excellent customer service and fast response times – something we pride ourselves on.

While we focus on reducing your risks and strengthening your defenses against threats like ransomware, data breaches, and phishing attacks, we also work tirelessly to help you achieve your goals and improve your overall efficiency. Trusting TruTechnology with your IT needs means you’ll have peace of mind and the opportunity to experience a new level of technology management.

So, take the first step and schedule a technology review with our professionals. We’ll help you unlock the true potential of your business, providing a customized IT plan that allows you to focus on growth and prosperity, with impressive results visible in as little as 30 days. Embrace the opportunity for a worry-free IT experience with TruTechnology as your partner.

Remember, you deserve an IT company dedicated to your business’s growth and success. Trust TruTechnology to provide the IT solutions your Jacksonville business needs.

A Beginner’s Guide to Ransomware

What SMB’s Need to Know




Sounds like an industry you’d want to be a part of, right? Unfortunately, we’re talking about ransomware.

Ransomware is a form of malware that encrypts a victim’s data, rendering files, applications or entire machines unusable. The malware programming community continues to look for new targets. It’s often a matter of opportunity. Organizations that have recently digitized operations, such as government agencies or medical facilities, or those with small security teams or little downtime tolerance, make for prime targets that threat actors aim to cash in on. After launching an attack and encrypting an organization’s data, the perpetrator demands payment, usually by untraceable means such as cryptocurrency, in exchange for a key to unlock the encrypted files.

To put it simply:

  • Threat actors launch targeted attacks via phishing, account takeover or other means.
  • Ransomware locks victims’ files with strong encryption, typically using RSA or customized symmetric-key algorithms.
  • Payment is demanded for a private key to unlock encrypted data.

Barriers to entry in the ransomware industry are low. Open-source versions of ransomware are available to anyone looking to tap into this profitable market. The emergence of these open-source ransomware programs hosted on GitHub and hacking forums are expected to further spur the growth of these attacks in 2022 and beyond.

Even if the would-be perpetrators don’t have the skills to create their own malware from free source code, they can still outsource development. Ransomware-as-a service

[RaaS] is a model that provides automatically generated ransomware executables for anyone who wants to attempt launching their own ransomware campaign.

RaaS is a variant of ransomware that is user-friendly and easily deployable. Cybercriminals can download a software kit either for free or a percentage-based fee. The goal of developers is to provide new variants to their subscribers, who then execute campaigns with the goal of infecting their targets’ computers. Some subscribers may look to generate larger revenues by executing more widespread attacks against a larger organization’s network. Once the payload detonates, victims are sent a ransom demand and payment deadline. If a victim pays the ransom, the original developer takes a commission — typically 5% to 30% of the ransom — and the rest goes to the individual or organization who launched the attack.


  • 56% of organizations faced a ransomware attack
  • 50% of it professionals believe their organizations are not ready to defend against a ransomware attack

These programs are freely available for anyone who has the basic knowledge needed to compile existing code.



It is a Ransomware-as-a-Service variant that accounts for a third of all ransomware incidents as per IBM’s Security X-Force. Sodinokibi spreads in several ways, including through unpatched VPNs, exploit kits, remote desktop protocols (RDPs) and spam mail. This variant may also be referred to as Sodin or REvil.


Gaining notoriety by wreaking havoc in the industrial sector, SNAKE ransomware is expected to create severe trouble in the coming years.

Targeting industry control systems, SNAKE disables ICS processes, freezes VMs and steals admin credentials to further spread and encrypt files across the network.


It is a popular variant used in targeted attacks against healthcare organizations (such as the attack against United Health Services). Ryuk is commonly spread by other malware (e.g., Trickbot) or through email phishing attacks and exploit kits.


Another RaaS variant, Phobos has been observed in attacks against SMBs, where cybercriminals gain unauthorized access to a network via unprotected RDP ports. Phobos shows similarities to CrySiS and Dharma ransomware.


Updates & Promotions – Teaser Key Codes, Localized Versioning and More

Ransomware merchants are constantly trying to up their game to overcome security and backup defenses.

Let’s take a look at some of the latest advances in ransomware:

Experts have long touted backup (collectively, “backup” may refer to dedicated backups, replicas or snapshots) as the best defense against ransomware. Unfortunately, cybercriminals know this too, and have focused resources and development on new variants designed to overcome backup defenses. The latest ransomware innovations have built phased attacks to defeat backups in a number of ways, typically by building in periods for gestation and / or dormancy.


Modern ransomware does not detonate and encrypt immediately. The gestation period is designed to give the malware time to spread as widely as possible from machine to machine, typically by using the permissions of the systems it has infected.


Once the ransomware has spread as far as it can, the next phase involves deleting network-accessible backups. Backup files have known signatures that make them easy to target and encrypt. In addition to targeting file signatures, ransomware uses APIs published by backup vendors to delete backups autonomously.


Once spread, ransomware typically does not encrypt or delete backups immediately. With access to data, threat actors may begin extracting data to later use for extortion. The malware may lie dormant for a month, three months, six months or even longer before detonation.

Dormancy poses a challenge because malware is backed up along with legitimate data, creating an attack loop. When infected backups are used in recovery, the malware remains present and will detonate again.

Data exfiltration and the theft of usernames, passwords, personally identifiable information (PII), financial records and more is becoming increasingly popular among ransomware attackers. As per a recent report, roughly 50% of all ransomware cases involved data exfiltration, with the goal of increasing leverage against victims to pay ransom demands. Should the affected organization attempt to recover and leave the ransom unpaid, attackers threaten to release data publicly or post data for sale on the dark web.

Of all ransomware attacks, 65% are delivered via phishing. As threat actors engage social engineering to gain access to corporate systems, techniques such as business email compromise (BEC) and account takeover (ATO) attacks carry a significant risk of delivering a ransomware payload. Cybercriminals are tapping into social media sites and staging password or security alerts to prompt users to click. Some of the most common “in-the-wild” phishing subject lines are:

  • Microsoft: Abnormal login activity on Microsoft account
  • Chase: Stimulus Funds
  • Zoom: Restriction Notice Alert
  • HR: Vacation Policy Update
  • ATTENTION: Security Violation
  • Earn money working from home

A variety of subjects based on social media trends and current events along with the impersonation of familiar entities, such as your company or bank, are being used to take advantage of heightened stress, distraction, urgency and fear in users. These attacks are increasingly effective because they have users reacting before thinking logically about the legitimacy of the email.


Tips & Tricks To Get Started – Ransomware Resources



Nearly half (46%) of all businesses globally have faced a cybersecurity threat in the last 12 months.

Resources for launching do-it-yourself ransomware campaigns are plentiful. The financial success of these attacks can, in part, be credited to the pseudonymous nature of processing ransom payments via cryptocurrency such as Bitcoin. Bitcoin is a highly liquid, decentralized, peer-to-peer digital currency, which makes it attractive for cybercriminals since payments are processed electronically without the need for a third-party intermediary. A charge processor, vendor or bank is not needed for verification of payment since every transaction is documented in a blockchain.

The blockchain’s ledger is distributed across potentially thousands of machines. In the world of ransomware, Bitcoin has become a widely accepted currency. More than 30 merchant services help manage Bitcoin transactions including:

A Beginner's Guide to Ransomware


Some of the Major Software That Has Contributed to Ransomware Include:

  • Cryptolocker
  • TorrentLocker
  • CryptoWall
  • Angler (Exploit Kit)
  • CBT-Locker
  • TeslaCrypt
  • Locky Unbreakable EncryptioAES
  • RSA
  • Tor
  • Curve ECC Network to C&C Server

Common Vulnerabilities and Exposures (CVEs):

Researchers at RiskSense identified 223 vulnerabilities associated with 123 ransomware families in 2021. This is an alarming increase from the 2019 findings of 57 CVEs tied to 19 ransomware families and indicates a shift towards attackers targeting data-rich applications such as SaaS. These included:

  • WordPress
  • Apache Struts
  • Java
  • PHP
  • Drupal
  • Jenkins
  • MySQL
  • OpenStack
  • TomCat
  • ElasticSearch
  • OpenShift
  • JBoss
  • Nomad


A Beginner's Guide to Ransomware


Ransomware turns to big targets, aiming to hit where it hurts – and cybercriminals are cashing in.

Recent Hacks:


The New York-based entertainment and media law firm suffered an attack by REvil (Sodinokibi) ransomware. Perpetrators stole 756GB of data deemed “valuable” before encrypting the rest. Initial ransom demands were $21 million, and when it was turned down, the attackers published data relating to Lady Gaga online. The law firm refused an increased demand of $42M and the remainder of the stolen data was put up for auction on the dark web.


In early June, U.S. defense subcontractor Westech suffered a ransomware attack by “Russian-speaking” threat actors using the Maze ransomware variant. Sensitive data, including employee emails and payroll information was published, as data was again stolen before the encryption detonated. Based on the information published, it is possible military-related classified data may have also been compromised.


In September, a woman died en route to the emergency room after her ambulance was forced to reroute when the closest hospital to the accident, The University Hospital of Dusseldorf, was shut down by a ransomware attack. More than 30 internal servers were disabled by the ransomware, forcing the hospital to halt all services, including the Emergency Room. This marked the first-ever reported human death due to ransomware and was investigated as a murder case by German authorities.


Ransomware attackers DoppelPaymer gained unauthorized access to the city’s IT network with the help of compromised credentials belonging to the city manager. They shut down the city’s email system and simultaneously compromised data stored in the municipality’s database. The city had to cough up $291,000 in Bitcoin to retrieve access to the email system and recover lost data.

Startups and small companies are most vulnerable to cybersecuritythreats in the supply chain. Adversaries aren’t going after a Lockheed Martin at the top, prime level. They’re going after the small businesses [that a larger organization relies on] that are the most vulnerable.

Katie Arrington, CISO

Office of the Undersecretary of Defense for Acquisition and Sustainment.


5 Ways a Good Backup and BCDR Solution Helps Defeat Ransomware


An effective BCDR solution provides both local and cloud data protection options, providing users with, at minimum, 3-2-1 data protection; 3 copies of data, 2 different media formats and 1 copy off-site. Replication to removable media, such as disk, helps create an air gap from the production network.


Look for features such as Recovery Assurance. Recovery Assurance automates the testing of backups – both locally and in the cloud. Customizable boot orders, machine reconfiguration and application-level scripts provide testing for both simple and complex environments and validate applications and services can be successfully recovered. Compliance tracking ensures defined RTOs and RPOs are being met.


Impede hacker efforts by transitioning from a malware-susceptible Windows backup software to a purpose-built, hardened Linux backup appliance.

Hardening of the Linux kernel provides more resilience against malware and ransomware attacks.


Using adaptive and predictive analytics against backup data, a good solution is constantly on the search for ransomware threat conditions.

Algorithms use machine learning to forecast threat conditions and proactive alerts are sent when ransomware conditions are detected.


Features such as Instant Recovery enable users to spin up tested, certified backup data on-premises in minutes, minimizing the impact of an attack.

This provides a virtual forcefield around the platform that ensures the digital assets of customers are protected.


Equipped with game-changing defensive mechanisms for its users, a good backup and BCDR solution can help transform a business by preventing successful ransomware attacks. However, taking this path alone might be quite overwhelming since it will require a lot of additional time and effort. That’s why, it is preferable to work with a specialist like us who can take the heavy load off your shoulders.

Feel free to contact us for a consultation.


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2. Helpnetsecurity/2021/04/16/human-attack-surface/

3. Securityboulevard/ransomware-trends-you-need-to-know-in-2021

4. IDA/Ransomware statistics that you need to see in 2020

5. Techrepublic/watch-out-for-these-subject-lines-in-email-phishing-attacks

6. Prnewswire/top-cyber-security-experts-report


8. Darkreading/ransomware-attackers-set-their-sights-on-saas

9. Research.checkpoint/ryuk-ransomware-targeted-campaign-break

10. Securityweekly/revil-prominent-law-firm

11. Securityboulevard/westech-international-hacked-by-maze-ransomware/

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6 Factors to Consider When Refreshing Your Technology Infrastructure


Every business wants to achieve their goals and be successful. However, if you approach your technology infrastructure as an afterthought, you could be seriously restricting your organization’s potential.

Continuing to use outdated systems in today’s fast-paced digital age could quickly become a liability because:

  • It can harm your team’s productivity and interrupt their workflow
  • Technology that doesn’t integrate hinders overall business productivity and success
  • It can create vulnerabilities and lead to severe cyberattacks

A technology refresh allows a company to assess its IT infrastructure’s present condition and evaluate the benefits of trying something more effective. For a company’s long-term success, it’s ideal to examine its current IT infrastructure —hardware, software and other technology solutions — and see what other options are available that would better suit its needs.

Remember that your IT infrastructure is a critical component of your business. An up-to-date and high-quality IT infrastructure is a significant asset that allows you to do business and achieve your goals successfully.

You must continually fine-tune and enhance your IT infrastructure to keep up with changing consumer demands , fluctuating data volumes, increased network traffic, compliance requirements and other evolving facets of your organization. However, some barriers prevent many organizations from investing in their technology infrastructure, such as time, a lack of expertise, apprehension about change and financial constraints. When you work with an MSP, they will assist you in planning and implementing a technology refresh that suits your business.

Before you refresh your technology infrastructure, there are six factors you need to consider that will be discussed in the upcoming sections.

Factor #1: Strategy

Your IT infrastructure refresh strategy should be based on your long-term vision. If you try to rip up and replace platforms every year without a plan, it can eat up your time, drain your wallet and cause employee dissatisfaction.

You must have a clear understanding of where your company is now and where you want it to go in the future, and if any technology component is preventing you from growing, it’s time to replace or update it. Ensure that your key stakeholders are informed about the change ahead of time to avoid friction later on.

Your strategy must consider a few key indicators that show you whether your technology infrastructure is assisting you in realizing your vision. These indicators are:


Performance issues with the technologies you use regularly are a sign that your IT infrastructure is struggling to meet the demands placed on it. Only the best performing solutions should be included in your infrastructure.


Your infrastructure may have outdated solutions that are no longer supported by updates, making it vulnerable to hackers or non-compliant with industry standards. The only way to keep your infrastructure from becoming obsolete is to upgrade.


When a path-breaking technology emerges, incorporating it into your infrastructure can provide a significant competitive advantage. Any innovation that saves money in the long run, improves efficiency or increases productivity, should be enthusiastically embraced.


The protection of your company against cyberthreats and disasters is far too important to overlook. Always make sure that your current technology infrastructure can also integrate your disaster recovery plan.

Factor #2: Goals

Setting goals requires you to make challenging decisions and confront the reality of your business and technology. Once you have a good idea of how you want your business to look in the future, you can create a roadmap and lay down weekly, monthly, quarterly, half-yearly or yearly goals. These goals serve as guideposts for you and your employees as you build your company.

Ask yourself the following questions before setting goals:

? What are you hoping to accomplish?

? Is your technology helping or hurting your goals?

? If your current technology is hindering your progress, what technologies can assist you in achieving your goals?

Goals are important because they translate your vision into measurable targets. It also helps employees understand exactly what they are expected to do and when they are expected to do it.

The Significance of Goals

Establishes a direction

Goals point the entire workforce and processes in the direction of the company’s vision.

Motivates employees

When employees know what is expected of them, they become more passionate and engaged in their work.

Set performance standards

Goals serve as yardsticks for determining an organization’s and its employees’ successes and failures.

Creates a foundation for budgeting

Allocating funds becomes easier once the path for the company’s development has been clearly defined.

Factor #3: Budget

Before you begin a technology refresh, you must first establish a budget. Asking the questions below is a good place to start:

? How much can you afford to spend on a technology refresh?

? Are you willing to go beyond your budget if necessary?

? How much can you go over budget?

Budgets are one of the many tools used by businesses to achieve their goals. Consider your technology refresh budgets as a way to align your IT infrastructure with your vision, rather than as a burden or unnecessary spending.

To create an optimal technology refresh budget for your company, follow these steps:

Evaluate the previous year’s refresh budget

Review your technology refresh budget from last year (if you have one) to see where you want to make changes. You probably don’t need to invest in certain technology components again if you spent money on them last year.

Understand your recurring expenses

Certain costs, such as cloud storage space and domain name renewal, will remain relatively constant from year to year. Examine if any recurring expenses haven’t been factored into previous budgeting decisions.

Make a list of your IT infrastructure’s components

Make a list of the IT components you have and the dates they were purchased or last updated. After you’ve finished your list, you can decide whether or not you need to refresh any components.

Communicate with employees

Employees with hands-on experience with IT components should be included in the budgetary decision-making process. They can notify you of areas that require investment and improvements.

Factor #4: Priorities

If you want to stay within your budget when planning a technology refresh, you must prioritize which technologies need updating.

First, determine which technologies are essential and which are optional. Technology refreshes/upgrades that your company can’t unleash its true potential without should be considered essential. Optional refreshes are “nice to have,” but they won’t make or break your ability to meet your goals.

Answering the following questions will help you identify essential technology:

Does the technology help you achieve your business goals and ultimately, your vision?

? How frequently do you use this technology?

? Is this technology critical to any cor e departments/business units?

? Is this technology reliant on any other technologies?

? Are there any other technologies that rely on this technology?

? What would the revenue loss be if this technology became obsolete?

? Will this technology’s disruption (downtime) result in any compliance violations?

? Will there be fines, lawsuits or other penalties imposed if this technology is not operational?

? Is this technology critical to your market share or reputation?

Technology refreshes are required for a company to progress and stay in business for a long time. Because technology is constantly changing, you will find that your company is falling behind and unable to keep up if you continue to use outdated technology components.

Factor #5: Integration

When upgrading or refreshing your technology infrastructure, keep in mind that technologies that integrate well can help you achieve your goals more effectively. No one wants to invest in various technologies to discover that none of it works together. Integration is critical for today’s technology infrastructures because the current technology landscape is growing at an unprecedented rate and businesses may have to depend on multiple vendors for different solutions.

Integration meets companies’ growing IT demands by making it easier to combine new solutions with the existing IT infrastructure. In fact, many manufacturers design their technology products with future integration in mind.

One of the primary reasons why businesses invest in integration is to optimize business processes. A centralized infrastructure improves the efficiency of information exchange and workflows, resulting in increased productivity. It also lowers operational costs, improves overall reaction time and ensures that information is readily available when required.

Eventually, it adds value for customers by improving the performance and quality of products and services. There are further benefits such as:

  • Enhancing the overall robustness of the infrastructure and making new technology implementation easier
  • Promoting data integration and security
  • Preventing operational and business process interruptions and failures
  • Better data governance and management

Factor #6: Review

After you’ve considered the five factors listed above and created the ideal architecture for your refresh, ask yourself whether it will genuinely accomplish what you need it to. This is where peer feedback from your community or a third-party audit from an MSP might help.

Include the following steps as part of your review:

Conduct a gap analysis

Examine how closely the outcomes adhere to the original goals. This gives you a good idea of where you should improve next time.

Determine stakeholder satisfaction

Decide how to proceed if core individuals are dissatisfied with the change.

Evaluate the schedule and budget

Will the refresh/upgrade be completed on time and under budge t? If not, figure out what needs to be reformed.

Determine possibilities for improvement

When you review with the mindset that nothing is perfect or complete, you will uncover areas that need improvement in the future.

Document the lessons learned

You must document every detail of a refresh/upgrade so that it can be reused when needed. It can help in report generation as well.

Partner for Success

Technology refresh is essential to keep up with rapid technological advancements and to gain a significant advantage over competitors. Get started on your path to refresh/upgrade success with an experienced partner like us. Knowing that the process is in expert hands gives you peace of mind and time to concentrate on growing your company.

Contact us to learn more about how we can assist you in implementing the optimal technology refresh strategy for you to increase your chances of success in today’s highly competitive business environment.

Call 904-559-1600 ex 915

5 Hidden Costs of Not Having the Right IT Support

When you don’t have the right IT support, it can cost you — and not just in dollars.

A lack of planning on your IT services company’s part could mean you end up footing big, unexpected bills for issues that should have been dealt with before they ever became major problems.

Hackers are getting smarter every day, and if your business IT services company isn’t keeping up, it leaves you vulnerable to data breaches, data loss, and ransomware, which could cost you much of your money, and even your reputation.

Not having the right support could mean you constantly face issues throughout the day, like slowness, app crashes, and the need to regularly reboot computers, which is a major drag on productivity.

An IT provider who is not planning ahead could leave you holding the bag, spending nights and weekends dealing with problems on your own as business time cuts into personal time.

Ultimately, your technology should help your business grow, and without a team to align your technology with your business goals, you could be missing out on huge growth opportunities.

The IT services company you choose to work with your business is a defining factor in whether your business succeeds or fails. Don’t risk choosing a business IT services company that will set you up for a loss. At TruTechnology, we’re here for you 24/7/365 — and we’ll ensure your business’s success on a daily basis.

TruTechnology is proud of our 99.97% customer satisfaction rating

“Our trouble tickets have significantly decreased compared to the previous IT company we had for years. But the thing I’ve noticed that really separates TruTech [apart from the rest] is that they really care, plain and simple.”
— Gregg Cohen, CEO, JWB Real Estate Capita

The Business Impact of Technology

New technology has changed the way businesses operate and continues to impact workplace environments and how employees interact with one another and complete their tasks. While applications like Zoom, Microsoft Teams, Slack, and other project management apps are making it easier to track and manage many teams, here’s how technological advancements are improving and refining the overall business operations. 

Better Communication

Miscommunication among employees and their managers doesn’t only result in misunderstandings and late deliveries, but it also has financial implications. Communication is probably the most important aspect of workplace collaboration, and ineffective communication, or even a lack of communication, can lead to numerous problems. Technology has not only helped improve communication within businesses, but it has also allowed for a massive increase in productivity and efficiency in the workplace. 

Improved Efficiency & Performance

Companies are relying on more effective  tools so employees can better collaborate and manage their work, particularly while working as a remote team. Collaborative tools like Teams  are a great asset to businesses, improving efficiency and performance for everyone. Moreover, technological advancements in IT services and support provisions have also made things considerably easier for businesses because if something goes wrong, they know who to call. Or, better yet, with proactive IT services, they won’t have to worry about any problems occurring in the first place.    

The Business Impact of Technology

Streamlined Business Operations Via Cloud

Cloud solutions have made it easier for businesses, especially smaller teams, to work from anywhere they have access to a strong internet connection. This has changed the rigid structure associated with typical 9-5 corporate jobs and has proven to boost employee productivity because the cloud lets them work anywhere, at any time. Additionally, with expert IT service and support available around the clock, businesses have little to worry about in terms of maintaining their data and IT infrastructures. Instead, they can focus on their work, resulting in improved productivity..

Remarkable Customer Experience

Web and mobile applications are shifting their focus toward the UI/UX aspect with user-friendliness and user-experience being prioritized. Via these online channels, businesses and companies can offer exceptional customer service while providing a remarkable experience to their users. And with a dedicated and professional IT service and support team to take care of the technicalities, businesses can shift their attention to improving user experience and client experience.

Transition Into Remote Work

With the world drastically changing, so are the ways in which businesses are getting work done. Many individuals continue to work remotely, and over time we will certainly see a continued transition into remote work. For those working out-of-office, expert IT services and support are a must-have. They keep everything running smoothly, 24/7/365, helping businesses thrive.

Is Technology Helping Your Business?

Technology is making big waves in the business world. It’s making it easier than ever for businesses to work where they want, when they want. With so many benefits of technology, it’s essential for businesses in Jacksonville, FL to have a reliable IT service and support team they can count on to managed IT properly. If you’re missing out on the benefits of technology, then schedule a quick call with our team today to get started with expert IT services!

Tony Haskew

Project Engineer

Tony Haskew has 15+ years of experience in the IT field. He started working as a web developer in the 90’s and over the years migrated into the administration of systems and infrastructures of companies. 

Tony enjoys working on new technology and finding new ways to address old issues in the management of IT systems.

Outside of work, Tony is a 3D printing enthusiast, commission painter, and enjoys spending time with his family.