“I’m grateful every day for what TruTech does for us. They are proof positive that true customer service is not gone forever.”
Bob Renaud, Campbell Plumbing Contractors
“Prior to February of 2021, I was responsible for 100% of my company’s IT services. When I say “I”, I mean it. It was me alone. No in-house IT staff or outside IT support. Since we had grown to a firm with over 150 employees, this had become untenable. After an isolated breach of our Microsoft 365 platform, it was obvious a change had to be made. It was in early 2021 that we brought Tru Technologies (TruTech) on board to provide us with comprehensive IT services.
As grateful as I was to have the support, I was skeptical about an outside firm’s ability to respond quickly to the myriad of IT service requests that present themselves daily. These minor but important needs included printer problems, forgotten passwords, spam and phishing emails, software installation, and more. These situations call for immediate attention. With an outside IT firm, I anticipated service calls taking 24 to 48 hours to address. I knew this would be unacceptable.
TruTech came on board with a comprehensive approach to the management of our IT needs. They rolled out a Help ticket protocol that enables each user to request tech support by clicking on a desktop/task tray icon. They identified and prioritized vulnerabilities that needed attention. Importantly, they continue to put boots on the ground for a full day every two weeks as part of a self-assessment ritual. They grade their own performance on previously documented and agreed upon priorities, and grade us on compliance, or lack thereof, to their IT protocols.
It’s now been 2 ½ years with TruTech and I’m more appreciative of them than I’ve ever been. They’ve delivered as promised and, in some cases, over-delivered. In my experience, satisfaction in a long-term relationship often declines over time. Once the “honeymoon” period is over, the level of service tends to stagnate or decline. This has not been the case with TruTech. They are still on their “best behavior.” Every day I’m impressed with their responsiveness, professionalism, courtesy, and expertise. While this type and level of service comes with a price, not having a professional IT partner like TruTech will cost much more. I’m grateful every day for what TruTech does for us. They are proof positive that true customer service is not gone forever. I was beginning to think so.”
Bob Renaud, Campbell Plumbing Contractors
Imagine technology that empowers you to improve the way your team works without compromising productivity for security or mobility. TruCloud is that solution. A modern, cloud-based IT service that works with all your applications and devices. It’s fast, stable, and secure!
Physical services and overpriced desktops aren’t the best use of your money. They slow down over time as software requirements change, and their physical existence carries major risk, like hardware failures and security concerns. TruCloud is a turn-key solution that offers a fully managed desktop virtualization solution powered by Microsoft Azure. It works with all your applications and devices (Windows, MacOS, iOS, Android), including access from any modern browser. It’s fast, stable, and secure!
We can move all of your current physical server workload to the cloud, connecting those desktops at blazing speeds unlike anything you’ve experienced before.
TruCloud empowers you to improve the way your team works without compromising productivity for security and mobility.
If you’re not ready for the cloud, or need a mix of traditional in office infrastructure, TruOffice is for you. TruOffice uses a standardized stack of hardware to minimize issues and reduce risk for your business. This saves you labor cost of support while improving performance and security.
If you already have the models we support, we’ll take over management of the equipment. If not, we’ll swap out what you have as part of your onboarding. Either way, we’ll make sure you’re set up for success with TruOffice.
We will bring our full service delivery model to the table, taking care of all your organizations IT needs. From hands-on end-user support to providing strategic guidance, one call does it all. Take a look at Our Approach page to learn about all the value we pack in our predictable flat-rate monthly fee.
We work as an extension of your internal IT team, bringing our proven process to identify risk and drive down issues, providing full infrastructure management while they continue to take great care of your staff and focus on higher value tasks for you and the organization with their new found time.
Eliminate phone system issues and get increased functionality for your teams with TruVoice.
Besides being extremely reliable, TruVoice has the full range of features that modern businesses require, especially in today’s mobile world.
Never miss a call again and let TruVoice deliver tangible productivity gains for your team.
All businesses need comprehensive security to protect themselves from the dark web.
Cybercrime is a multi-billion dollar industry and you rarely hear of anyone going to jail for it.
Most hackers target small businesses assuming they have less security, which is why 46% of all small businesses have been hit with a ransomware attack. 73% have paid the ransom. Hackers continue to innovate their attacks, which takes a concerted effort on our part to combat them.
You can easily go overboard with security, so it all begins with an audit. Our senior auditor likes to say, “You wouldn’t spend $100 to protect a $5 bill.” That’s why we’ll work with you to learn your business, policies, concerns, and what actually needs protection.
With that in mind, we’ll only make recommendations that are aligned with what’s most important to you, and we’ll put TruDefend in place so your business is protected
When you don’t pay attention to these things while looking for an IT Services Company, it can cost you — and not just in dollars.
If your server were to fail today, could your business survive without all the data it holds? When it comes to the security of your business data, it’s not just about backup — you also need a recovery solution that manages the risk of losing your data due to a server crash or disaster that could literally put you out of business.
With ConnectedBackup from TruTech, you’ll have the power to:
Our network monitoring provides businesses with an inexpensive, easy-to-use solution for continuously measuring performance parameters without impacting the end user’s experience or productivity.
Rely on proactive monitoring that can:
Protecting your network and critical business data is simple with managed security services from TruTech and our world-renowned security partner, Cisco.
With managed security services, you’ll benefit from:
Don’t let online threats be the downfall of your business. Email and spam protection assures your email is working to benefit your company without leaving you vulnerable to security problems.
Optimize your business email with one simple solution that will:
Safeguard the future of your business with customized endpoint security, which is deployed, monitored, and updated both automatically and remotely.
Know your business is secure with endpoint security that has:
Project Coordinator
David Richter is a Project Coordinator at TruTechnology. He graduated from James Madison University with a degree in Computer Information Systems and has a background in IT Help Desk Support and Healthcare Data Analytics. David enjoys working with our clients in a wide range of businesses, and he takes pride in working with them to make sure their needs are met at every step of the project.
In his free time, he enjoys playing tennis, practicing piano, and dining at all-you-can-eat sushi restaurants in Jax Beach with the intent to eat so much that he forces them to change their business model.
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Project Engineer
Tony Haskew has 15+ years of experience in the IT field. He started working as a web developer in the 90’s and over the years migrated into the administration of systems and infrastructures of companies.
Tony enjoys working on new technology and finding new ways to address old issues in the management of IT systems.
Outside of work, Tony is a 3D printing enthusiast, commission painter, and enjoys spending time with his family.
Junior IT Auditor
Shawn Hooton is a Junior IT Auditor at TruTechnology. Focused on technology alignment, comparing our client environments to our best practices and industry frameworks, he helps to ensure their businesses are kept as secure and stable as possible. The data returned from the reviews assists in overall business improvement through our proactive approach to client engagement and support.
Outside the office, Shawn enjoys writing, hiking, and finding the best roads on his motorcycle.