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Technology Services

We help you find the right combination for technology that works.​

“I’m grateful every day for what TruTech does for us. They are proof positive that true customer service is not gone forever.”

Bob Renaud, Campbell Plumbing Contractors

My Co-managed experience with TruTechnology

Services

“Prior to February of 2021, I was responsible for 100% of my company’s IT services. When I say “I”, I mean it. It was me alone. No in-house IT staff or outside IT support. Since we had grown to a firm with over 150 employees, this had become untenable. After an isolated breach of our Microsoft 365 platform, it was obvious a change had to be made. It was in early 2021 that we brought Tru Technologies (TruTech) on board to provide us with comprehensive IT services. 

 

As grateful as I was to have the support, I was skeptical about an outside firm’s ability to respond quickly to the myriad of IT service requests that present themselves daily. These minor but important needs included printer problems, forgotten passwords, spam and phishing emails, software installation, and more. These situations call for immediate attention. With an outside IT firm, I anticipated service calls taking 24 to 48 hours to address. I knew this would be unacceptable.

TruTech came on board with a comprehensive approach to the management of our IT needs. They rolled out a Help ticket protocol that enables each user to request tech support by clicking on a desktop/task tray icon. They identified and prioritized vulnerabilities that needed attention. Importantly, they continue to put boots on the ground for a full day every two weeks as part of a self-assessment ritual. They grade their own performance on previously documented and agreed upon priorities, and grade us on compliance, or lack thereof, to their IT protocols.

It’s now been 2 ½ years with TruTech and I’m more appreciative of them than I’ve ever been. They’ve delivered as promised and, in some cases, over-delivered. In my experience, satisfaction in a long-term relationship often declines over time. Once the “honeymoon” period is over, the level of service tends to stagnate or decline. This has not been the case with TruTech. They are still on their “best behavior.” Every day I’m impressed with their responsiveness, professionalism, courtesy, and expertise. While this type and level of service comes with a price, not having a professional IT partner like TruTech will cost much more. I’m grateful every day for what TruTech does for us. They are proof positive that true customer service is not gone forever. I was beginning to think so.”

Bob Renaud, Campbell Plumbing Contractors

In the Cloud or In the Office

TruCloud

Services

Modern IT Services
Cloud Computing Services

Imagine technology that empowers you to improve the way your team works without compromising productivity for security or mobility. TruCloud is that solution. A modern, cloud-based IT service that works with all your applications and devices. It’s fast, stable, and secure!

Physical services and overpriced desktops aren’t the best use of your money. They slow down over time as software requirements change, and their physical existence carries major risk, like hardware failures and security concerns. TruCloud is a turn-key solution that offers a fully managed desktop virtualization solution powered by Microsoft Azure. It works with all your applications and devices (Windows, MacOS, iOS, Android), including access from any modern browser. It’s fast, stable, and secure!

We can move all of your current physical server workload to the cloud, connecting those desktops at blazing speeds unlike anything you’ve experienced before. 

  • Seamless employee experience: work on the same desktop from anywhere, on any device
  • Simplify desktop delivery: it takes minutes, not days to set up new team members
  • Reduce costs: team members can use their own personal computers (BYOD), or you can provide inexpensive devices because the performance is in the cloud
  • Keep data secure: all data is stored in a central location, not on local devices

TruCloud empowers you to improve the way your team works without compromising productivity for security and mobility.

TruOffice

Services

Traditional IT Services
with Provided Infrastructure

If you’re not ready for the cloud, or need a mix of traditional in office infrastructure, TruOffice is for you. TruOffice uses a standardized stack of hardware to minimize issues and reduce risk for your business. This saves you labor cost of support while improving performance and security. 

  • Networking equipment: firewalls, wireless access points, and network switches
  • Servers: located in your office or in our data center if TruCloud isn’t the right fit
  • Battery backup units: for all our equipment to plug in to, giving us the visibility and uptime we need to best protect your systems

If you already have the models we support, we’ll take over management of the equipment. If not, we’ll swap out what you have as part of your onboarding. Either way, we’ll make sure you’re set up for success with TruOffice.

Fully Outsourced or Co-Managed with your IT department, we can help with both...

Full Outsourced IT

Services

We will bring our full service delivery model to the table, taking care of all your organizations IT needs. From hands-on end-user support to providing strategic guidance, one call does it all. Take a look at Our Approach page to learn about all the value we pack in our predictable flat-rate monthly fee.

Co-Managed IT Solutions

Services

We work as an extension of your internal IT team, bringing our proven process to identify risk and drive down issues, providing full infrastructure management while they continue to take great care of your staff and focus on higher value tasks for you and the organization with their new found time.

Hosted Phone System (TruVoice)

Eliminate phone system issues and get increased functionality for your teams with TruVoice.

Besides being extremely reliable, TruVoice has the full range of features that modern businesses require, especially in today’s mobile world. 

  • Cloud hosted: accessible from anywhere
  • Integrated video conferencing: hold a one-on-one meeting, a sales presentation, a team brainstorming session, a webinar, or even an online classroom
  • Mobile apps: make or receive calls internally or externally from the iOS and Android app with your caller ID coming from the office (also recorded if required)
  • Windows client (softphone): easily manage calls from your desktop or web browser, removing the need for a physical phone

Never miss a call again and let TruVoice deliver tangible productivity gains for your team.

Comprehensive Security (TruDefend)

All businesses need comprehensive security to protect themselves from the dark web.

Cybercrime is a multi-billion dollar industry and you rarely hear of anyone going to jail for it. 

Most hackers target small businesses assuming they have less security, which is why 46% of all small businesses have been hit with a ransomware attack. 73% have paid the ransom. Hackers continue to innovate their attacks, which takes a concerted effort on our part to combat them.

You can easily go overboard with security, so it all begins with an audit. Our senior auditor likes to say, “You wouldn’t spend $100 to protect a $5 bill.” That’s why we’ll work with you to learn your business, policies, concerns, and what actually needs protection.

With that in mind, we’ll only make recommendations that are aligned with what’s most important to you, and we’ll put TruDefend in place so your business is protected 

Services

John Doe

Acme Travel Company

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Everything You Need

Tony Haskew

Project Engineer

Tony Haskew has 15+ years of experience in the IT field. He started working as a web developer in the 90’s and over the years migrated into the administration of systems and infrastructures of companies. 

Tony enjoys working on new technology and finding new ways to address old issues in the management of IT systems.

Outside of work, Tony is a 3D printing enthusiast, commission painter, and enjoys spending time with his family.