Technology problems can be frustrating for your business, especially when they’re causing unexpected issues and holding you back. That’s why we provide IT business services that allow you to focus on your business, not worry about your technology.
TruTechnology clients benefit from a solid foundation made up of six dedicated departments with an array of services. This unique approach provides depth, improved functionality, and productivity, by preventing problems from occurring in the first place.
Our service delivery model below shows who we are and how we help our clients achieve incredible results.
Everyone says they are proactive, but what is really being done to avoid your issues to begin with?
The term “proactive monitoring” is an oxymoron if we ever heard one. Don’t wait for things to break before taking action. We are firm believers that an ounce of prevention is worth a pound of cure.
Welcome to our version of proactive (TruActive). We have a dedicated proactive services team that is headed up by Stephen Oppel, Senior IT Auditor, who has 39 certifications (that isn’t a typo) including his CISSP. We assign an IT Auditor to your account and they compare your environment to hundreds of standards on an ongoing basis, to find issues before they impact your business.
Your assigned IT Auditor will:
Experience for yourself how our truly proactive IT process can give you peace of mind.
In the Managed Service Provider (MSP) industry an unfortunate turn of events has occurred. Account Managers (farmers) with a sales quota, have been rebranded as Fractional CIO’s or vCIO’s.
A CIO’s success should not be based on if you buy products from them.
We took a different approach – meet the Technology Success Manager (TruCIO). This team is headed up by Daniel Nicolitz who is not your typical IT business liaison. Daniel has a degree in Economics and a Juris Doctorate. He and his team are passionate about helping our clients achieve their goals through the use of technology and make the most of their technology investment.
Your assigned TruCIO will:
Having a technology plan that supports your business goals is within reach.
When you know what you want to accomplish, but aren’t quite sure how to get there, that’s when the Solutions Design team (Design Desk) comes to the rescue.
We modified the Cisco PPDIOO technology lifecycle management methodology (Plan, Prepare, Design, Implement, Operate, Optimize), moving Design to the forefront as we know it’s hard to make decisions without solutions to consider.
Your assigned Technology Success Manager will engage the Design Desk and together they will go to market on your behalf to find and present the best solutions to consider that will achieve your business requirements. This research is included in our service plan as we would never want a client to hesitate asking for our help.
When a path forward is chosen, they will build a detailed plan following the methodology shared above that the project team will execute on, schedule for implementation, and finalize your costs.
Examples of these engagements are:
With a clearly defined business requirement and path forward designed by our team, you will have all the information you need to plan, prioritize, and budget your technology initiatives accordingly.
You guys have been killing it. We’ve put a lot on you guys and your entire staff has been willing and able to take on the challenges. Thank you for all of the help.
Your team is amazing. The customer service is always on point. I would have assumed you had 100+ [staff] just based on the high-quality customer service and fast response times. I feel like I’m your only client!
Our trouble tickets have significantly decreased compared to the previous IT company we had for years. But the thing I’ve noticed that really separates TruTech is that they really care, plain and simple.
Junior IT Auditor
Shawn Hooton is a Junior IT Auditor at TruTechnology. Focused on technology alignment, comparing our client environments to our best practices and industry frameworks, he helps to ensure their businesses are kept as secure and stable as possible. The data returned from the reviews assists in overall business improvement through our proactive approach to client engagement and support.
Outside the office, Shawn enjoys writing, hiking, and finding the best roads on his motorcycle.