Technology problems can be frustrating for your business, especially when they’re causing unexpected issues and holding you back. That’s why we provide IT business services that allow you to focus on your business, not worry about your technology.
TruTechnology clients benefit from a solid foundation made up of six dedicated departments with an array of services. This unique approach provides depth, improved functionality, and productivity, by preventing problems from occurring in the first place.
Our service delivery model below shows who we are and how we help our clients achieve incredible results.
Everyone says they are proactive, but what is really being done to avoid your issues to begin with? The term “proactive monitoring” is an oxymoron if we ever heard one. Don’t wait for things to break before taking action. We are firm believers that an ounce of prevention is worth a pound of cure.
Welcome to our version of proactive (TruActive). We have a dedicated proactive services team that is headed up by Stephen Oppel, Senior IT Auditor, who has 39 certifications (that isn’t a typo) including his CISSP. We assign an IT Auditor to your account and they compare your environment to hundreds of standards on an ongoing basis, to find issues before they impact your business.
Your assigned IT Auditor will:
Experience for yourself how our truly proactive IT process can give you peace of mind.
It’s all about perspective! Have you ever heard the story of the two brick layers? One is laboring away sweating and swearing while the other is whistling while they worked. An onlooker asked the grouchy worker what they were doing, and they retorted back “What does it look like?! I stack these bricks and when I’m done, they bring me more to stack.” The onlooker then asked the other worker what they were doing. That worker stepped back with them, obviously proud of their work, and said “I am building a cathedral. A place people will come to worship for years to come.” Two workers, same job, completely different perspectives.
The TruSupport team, headed up by their motivational leader Chris Stuhlman, doesn’t stack bricks – they build cathedrals. Chris who has been with TruTech for going on five years brings a unique perspective from the finance world having worked for Citibank for many years – he analyzes all the ticket data to work with the other teams to seek out the root cause of reoccurring issues, ultimately reducing the volume of issues over time to benefit both us and our clients. We have a saying at TruTech, “Our clients see more value in not having the issue to begin with.”
TruSupport goes above and beyond by providing these valuable services to our clients:
We would love your staff to have the positive experience of working with our support team.
When you know what you want to accomplish, but aren’t quite sure how to get there, that’s when the Solutions Design team (Design Desk) comes to the rescue.
We modified the Cisco PPDIOO technology lifecycle management methodology (Plan, Prepare, Design, Implement, Operate, Optimize), moving Design to the forefront as we know it’s hard to make decisions without solutions to consider.
Your assigned Technology Success Manager will engage the Design Desk and together they will go to market on your behalf to find and present the best solutions to consider that will achieve your business requirements. This research is included in our service plan as we would never want a client to hesitate asking for our help.
When a path forward is chosen, they will build a detailed plan following the methodology shared above that the project team will execute on, schedule for implementation, and finalize your costs.
Examples of these engagements are:
With a clearly defined business requirement and path forward designed by our team, you will have all the information you need to plan, prioritize, and budget your technology initiatives accordingly.
All our teams mentioned above are dedicated to their roles and departments. For good reason the project team is no exception.
How many times have you seen a project resource pulled off a project to help with a support escalation? We addressed that issue by creating a tiered support team with a dedicated escalation resource. Problem solved – no need to bother the project team, ever.
Another common pitfall is lack of a dedicated Project Manager. Project Engineers are great at tactical execution, however that is only a small part of a successful project. Our Project Manager, Chris Cayll, who has been with TruTech for over three years, is focused on delivering a project on time and on budget.
When a project is approved, here are just a few of the many things that Chris will do:
When items such as these are left out of a project, it can be a bumpy ride for not only the client and their staff but even for the IT company and its staff.
Please note that projects are not included in our monthly flat-rate for good reason – we can control the amount of issues you have in your environment, however we can’t control the amount of change you initiate in your business. If we were to charge a flat rate for projects in your per user price, then it would unfairly charge some clients more than others, and that’s just not who we are.
You guys have been killing it. We’ve put a lot on you guys and your entire staff has been willing and able to take on the challenges. Thank you for all of the help.
Your team is amazing. The customer service is always on point. I would have assumed you had 100+ [staff] just based on the high-quality customer service and fast response times. I feel like I’m your only client!
Our trouble tickets have significantly decreased compared to the previous IT company we had for years. But the thing I’ve noticed that really separates TruTech is that they really care, plain and simple.
Junior IT Auditor
Shawn Hooton is a Junior IT Auditor at TruTechnology. Focused on technology alignment, comparing our client environments to our best practices and industry frameworks, he helps to ensure their businesses are kept as secure and stable as possible. The data returned from the reviews assists in overall business improvement through our proactive approach to client engagement and support.
Outside the office, Shawn enjoys writing, hiking, and finding the best roads on his motorcycle.