TruTechnology came in and literally rebuilt our entire IT room, they built it into our contract, so we didn’t have to pay for it up front. They showed us the breaches in our back door, the thin walls, so we didn’t have those issues. The value added to us is definitely well worth the investment.
Your team is amazing. The customer service is always on point. I would have assumed you had 100+ [staff] just based on the high-quality customer service and fast response times. I feel like I’m your only client!
Our trouble tickets have significantly decreased compared to the previous IT company we had for years. But the thing I’ve noticed that really separates TruTech is that they really care, plain and simple.
TruTechnology clients benefit from a solid foundation made up of six dedicated departments with an array of services. This unique approach provides depth, improved functionality, and productivity, by preventing problems from occurring in the first place.
Our service delivery model below shows who we are and how we help our clients achieve incredible results.
Everyone says they are proactive, but what is really being done to avoid your issues to begin with?
The term “proactive monitoring” is an oxymoron if we ever heard one. Don’t wait for things to break before taking action. We are firm believers that an ounce of prevention is worth a pound of cure.
Welcome to our version of proactive (TruActive). Our dedicated IT Audit & Alignment Team is responsible for planning, coordinating, conducting, and reporting on IT audits of networks, applications, system development, and corporate systems and processes. We assign an IT Auditor to your account, and they compare your environment to hundreds of NIST standards on an ongoing basis, to find issues before they impact your business.
Your assigned IT Auditor will:
Experience for yourself how our truly proactive IT process can give you peace of mind.
In the Managed Service Provider (MSP) industry an unfortunate turn of events has occurred. Account Managers (farmers) with a sales quota, have been rebranded as Fractional CIO’s or vCIO’s.
A CIO’s success should not be based on if you buy products from them.
We took a different approach – meet the Technology Success Managers (TruCIO). This team has two experts in strategic business planning, Daniel Nicolitz and Chris Stuhlman. Daniel has a degree in Economics and a Juris Doctorate. Chris is our VP of Operations who understands the complexities of business specialties and the technologies they need for success. They are passionate about helping our clients achieve their goals and make the most of their technology investment.
Your assigned TruCIO will:
Having a technology plan that supports your business goals is within reach.
It’s all about perspective! Have you ever heard the story of the two brick layers? One is laboring away sweating and swearing while the other is whistling while they worked. An onlooker asked the grouchy worker what they were doing, and they retorted back “What does it look like?! I stack these bricks and when I’m done, they bring me more to stack.” The onlooker then asked the other worker what they were doing. That worker stepped back with them, obviously proud of their work, and said “I am building a cathedral. A place people will come to worship for years to come.” Two workers, same job, completely different perspectives.
The TruSupport team, headed up by their motivational leader Manny Cardona, doesn’t stack bricks – they build cathedrals. Manny brings a unique perspective because he analyzes all the ticket data to work with other teams – he analyzes all the ticket data to work with the other teams to seek out the root cause of reoccurring issues, ultimately reducing the volume of issues over time to benefit both us and our clients. We have a saying at TruTech, “Our clients see more value in not having the issue to begin with.”
TruSupport goes above and beyond by providing these valuable services to our clients:
We would love your staff to have the positive experience of working with our support team.
When you know what you want to accomplish, but aren’t quite sure how to get there, that’s when the Solutions Design team (Design Desk) comes to the rescue.
We modified the Cisco PPDIOO technology lifecycle management methodology (Plan, Prepare, Design, Implement, Operate, Optimize), moving Design to the forefront as we know it’s hard to make decisions without solutions to consider.
Your assigned Technology Success Manager will engage the Design Desk and together they will go to market on your behalf to find and present the best solutions to consider that will achieve your business requirements. This research is included in our service plan as we would never want a client to hesitate asking for our help.
When a path forward is chosen, they will build a detailed plan following the methodology shared above that the project team will execute on, schedule for implementation, and finalize your costs.
Examples of these engagements are:
With a clearly defined business requirement and path forward designed by our team, you will have all the information you need to plan, prioritize, and budget your technology initiatives accordingly.
David Richter is a Project Coordinator at TruTechnology. He graduated from James Madison University with a degree in Computer Information Systems and has a background in IT Help Desk Support and Healthcare Data Analytics. David enjoys working with our clients in a wide range of businesses, and he takes pride in working with them to make sure their needs are met at every step of the project.
In his free time, he enjoys playing tennis, practicing piano, and dining at all-you-can-eat sushi restaurants in Jax Beach with the intent to eat so much that he forces them to change their business model.
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Tony Haskew has 15+ years of experience in the IT field. He started working as a web developer in the 90’s and over the years migrated into the administration of systems and infrastructures of companies.
Tony enjoys working on new technology and finding new ways to address old issues in the management of IT systems.
Outside of work, Tony is a 3D printing enthusiast, commission painter, and enjoys spending time with his family.
Junior IT Auditor
Shawn Hooton is a Junior IT Auditor at TruTechnology. Focused on technology alignment, comparing our client environments to our best practices and industry frameworks, he helps to ensure their businesses are kept as secure and stable as possible. The data returned from the reviews assists in overall business improvement through our proactive approach to client engagement and support.
Outside the office, Shawn enjoys writing, hiking, and finding the best roads on his motorcycle.