Managed IT Services That Help Your Business Succeed
Technology problems can be frustrating for your business, especially when they’re causing unexpected issues and holding you back. That’s why we provide IT business services that allow you to focus on your business, not worry about your technology.
Our Unique Approach
TruTechnology clients benefit from a solid foundation made up of six dedicated departments with an array of services. This unique approach provides depth, improved functionality, and productivity, by preventing problems from occurring in the first place.
Our service delivery model below shows who we are and how we help our clients achieve incredible results.
Ongoing IT Auditing
(Included)
Everyone says they are proactive, but what is really being done to avoid your issues to begin with?
The term “proactive monitoring” is an oxymoron if we ever heard one. Don’t wait for things to break before taking action. We are firm believers that an ounce of prevention is worth a pound of cure.
Welcome to our version of proactive (TruActive). We have a dedicated proactive services team that is headed up by Stephen Oppel, Senior IT Auditor, who has 39 certifications (that isn’t a typo) including his CISSP. We assign an IT Auditor to your account and they compare your environment to hundreds of standards on an ongoing basis, to find issues before they impact your business.
Your assigned IT Auditor will:
- Conduct recurring best practice reviews on dedicated days solely focused on your business
- Create and update documentation and knowledge base articles for both our teams to leverage
- Provide technical reporting to your assigned Technology Success Manager (TruCIO)
Experience for yourself how our truly proactive IT process can give you peace of mind.
Fractional CIO Services
(Included)
In the Managed Service Provider (MSP) industry an unfortunate turn of events has occurred. Account Managers (farmers) with a sales quota, have been rebranded as Fractional CIO’s or vCIO’s.
A CIO’s success should not be based on if you buy products from them.
We took a different approach – meet the Technology Success Manager (TruCIO). This team is headed up by Daniel Nicolitz who is not your typical IT business liaison. Daniel has a degree in Economics and a Juris Doctorate. He and his team are passionate about helping our clients achieve their goals through the use of technology and make the most of their technology investment.
Your assigned TruCIO will:
- Conduct scheduled recurring business technology reviews, helping you to develop a long-term strategic plan
- Evaluate potential risks uncovered by your assigned IT Auditor
- Help you to clearly understand the business impact of technology related decisions
- Work hand in hand with our Solutions Design team to evaluate products and vendors to come up with creative solutions to your business challenges
Having a technology plan that supports your business goals is within reach.
Happy to Help Desk
(Included)
Mismanaged technology creates problems and risks, and and it is important to be able to rely on a team you can trust.
It’s all about perspective! Have you ever heard the story of the two brick layers? One is laboring away sweating and swearing while the other is whistling while they worked. An onlooker asked the grouchy worker what they were doing, and they retorted back “What does it look like?! I stack these bricks and when I’m done, they bring me more to stack.” The onlooker then asked the other worker what they were doing. That worker stepped back with them, obviously proud of their work, and said “I am building a cathedral. A place people will come to worship for years to come.” Two workers, same job, completely different perspectives.
The TruSupport team, headed up by their motivational leader Chris Stuhlman, doesn’t stack bricks – they build cathedrals. Chris who has been with TruTech for going on five years brings a unique perspective from the finance world having worked for Citibank for many years – he analyzes all the ticket data to work with the other teams to seek out the root cause of reoccurring issues, ultimately reducing the volume of issues over time to benefit both us and our clients. We have a saying at TruTech, “Our clients see more value in not having the issue to begin with.”
TruSupport goes above and beyond by providing these valuable services to our clients:
- Vendor management – They are a single point of contact for all your hardware and software needs
- Unlimited remote support – Call, email, fill out our support form, the support team has your back
- Unlimited onsite support – We will never hesitate to run out when needed
- Expanded service desk hours – 7am to 6pm (ET) Monday through Friday and on-call 24x7x365 for emergencies at no additional charge
Wizard Behind the Curtain
(Included)
This team operates seamlessly behind the scenes, so you don’t have to worry about your IT knowing that we are watching over your systems.
For all the systems we manage (thousands), there is a lot that goes in to keeping them protected and running as efficiently as possible. From managing our client’s standardized backup and disaster recovery platforms, to their patch management and endpoint security, this team oversees all systems that are deployed across our client base. We call this department Centralized Operations Management (TruCOM).
Headed up by Jay Pledger, who may or may not have scored higher on an IQ test than our CEO, he is the systems whisperer that keeps a close eye on all our managed platforms making sure they don’t skip a beat. As a former auditor for the Department of Defense (sorry that’s all we can tell you for your own safety), his attention to detail is second to none.
Here are some of the platforms the TruCOM team oversees to reduce your risk:
- Cloud platforms – Microsoft Azure, Microsoft 365, Google G Suite, Microsoft Dynamics, Salesforce, and many more
- Backup and disaster recovery systems – Protecting your local and cloud data, providing management and ongoing testing of these systems to make sure they work when you need them most
- Patch management – Keeping many Microsoft and popular third-party applications current, addressing your vulnerabilities
- Desktop optimization – Automation to keep your computers running efficiently
- Next-Generation Antivirus – Providing protection from viruses and malware for servers and workstations (PC or Mac)
- Email security – Security awareness training, simulated phishing attacks, and Advanced Threat Protection (ATP)
- Dark web monitoring – Scanning for compromised credentials that could expose your systems and clients
Solutions Design Services
(Included)
When you know what you want to accomplish, but aren’t quite sure how to get there, that’s when the Solutions Design team (Design Desk) comes to the rescue.
We modified the Cisco PPDIOO technology lifecycle management methodology (Plan, Prepare, Design, Implement, Operate, Optimize), moving Design to the forefront as we know it’s hard to make decisions without solutions to consider.
Your assigned Technology Success Manager will engage the Design Desk and together they will go to market on your behalf to find and present the best solutions to consider that will achieve your business requirements. This research is included in our service plan as we would never want a client to hesitate asking for our help.
When a path forward is chosen, they will build a detailed plan following the methodology shared above that the project team will execute on, schedule for implementation, and finalize your costs.
Examples of these engagements are:
- Addressing workflow issues with technology, building solutions to make your individual departments (i.e. sales, operations, marketing) more efficient and accountable
- Securing gaps identified during the auditing process that you agree makes sense to allocate budget towards
- Line of business application upgrades (i.e. Microsoft Dynamics GP (Great Plains), Sage Timberline, etc.) working with your vendors to update your systems to the latest release
- Designing the network for a new office location considering all connectivity and security concerns
With a clearly defined business requirement and path forward designed by our team, you will have all the information you need to plan, prioritize, and budget your technology initiatives accordingly.
Dedicated Project Team
(On Demand)
How many times have you seen a project resource pulled off a project to help with a support escalation? We addressed that issue by creating a tiered support team with a dedicated escalation resource.
All our teams mentioned above are dedicated to their roles and departments. For good reason the project team is no exception.
How many times have you seen a project resource pulled off a project to help with a support escalation? We addressed that issue by creating a tiered support team with a dedicated escalation resource. Problem solved – no need to bother the project team, ever.
Another common pitfall is lack of a dedicated Project Manager. Project Engineers are great at tactical execution, however that is only a small part of a successful project. Our Project Manager, Chris Cayll, who has been with TruTech for over three years, is focused on delivering a project on time and on budget.
When a project is approved, here are just a few of the many things that Chris will do:
- Conduct a kickoff meeting to go over the plan and confirm what success looks like
- Schedule the project from beginning to end including post-migration support if applicable
- Provide an end user communication plan so your team knows what to expect
- Complete a project closure meeting including documentation review and hand-off to the support team
Client Testimonials
You guys have been killing it. We’ve put a lot on you guys and your entire staff has been willing and able to take on the challenges. Thank you for all of the help.
J. Daniel Vallencourt
Vallencourt Construction
Client Since 2016
☆☆☆☆☆ 5/5
Your team is amazing. The customer service is always on point. I would have assumed you had 100+ [staff] just based on the high-quality customer service and fast response times. I feel like I’m your only client!
Kelly Pourciau
JAX CHAMBER
Client Since 2012
☆☆☆☆☆ 5/5
Our trouble tickets have significantly decreased compared to the previous IT company we had for years. But the thing I’ve noticed that really separates TruTech is that they really care, plain and simple.
Gregg Cohen
JWB Real Estate Capital
Client Since 2017
☆☆☆☆☆ 5/5
