app

Q-PAC Outsources Key IT Services To Jacksonville’s TruTechnology

At TruTechnology, we pride ourselves on providing our clients with over 21 years of exceptional IT support and services. One such client is Q-PAC, a growing small business with approximately 70 employees specializing in commercial HVAC fan systems for the design and build industry. Thomas Kjorlaug, the IT Manager at Q-PAC, reached out to us at a crucial point of growth to ensure a seamless transition from their previous MSP that failed to accommodate their expansion and proactively support their needs.

Becoming the IT partner for Q-PAC has been a rewarding experience. As Thomas Kjorlaug put it, “The more I spoke with John [at TruTechnology], the more I realized how much better a fit TruTech is for Q-PAC to partner with us now and in the future. They deliver a personalized and proactive service model, focusing on thoroughly understanding Q-PAC’s goals and aligning with our business processes as we grow.”

Key Takeaways

  • TruTechnology forms strong business partnerships by providing a proactive process and a strategic IT plan to implement for clients like Q-PAC seamlessly.
  • We provide a dedicated chief information officer who meets quarterly with clients’ business leaders to ensure their goals are met and to plan for any changes necessary for success.
  • We align with our client’s business growth, ensuring that the right people and resources are in the right place to support their evolving needs.
  • We conduct monthly audits and alignments through on-site visits from our technology alignment managers and continuous patch management with solid cybersecurity.
  • We offer 24/7/365 rapid support, clear communication, and innovative expertise, setting TruTechnology apart by building strong business relationships.

Meet Our Client: Q-PAC

Q-PAC, a small but growing business with 70 employees, specializes in building industrial fan systems for the commercial HVAC sector. Thomas Kjorlaug, the IT manager, must focus on the needs of Q-PAC’s internal employees. As an IT manager, Thomas is responsible for tasks ranging from fixing copiers to software installation and server upgrades. The rapid growth occurring at Q-PAC created the need to find better IT services with a solution to support their changing needs.

YouTube video

Our Partnership with Q-PAC

Thomas realized the need for an MSP to help Q-PAC grow and adapt to its evolving requirements. That’s when he found TruTechnology. We were the right fit for Q-PAC to provide a proactive rather than a reactive (break and fix) approach and a true partnership. Thomas Kjorling shared his thoughts about why he chose us, stating:

“…I was seeking a partnership… I was looking for a partner because we wanted to be at The Cutting Edge of the newest software and technologies… I needed a more proactive approach, which was apparent instantly when I met John Aguilera, their VP of Business Development. That is the strength of their business model.”

Our focus on a proactive process, strategic planning, and having the right people in the correct positions made us an ideal choice for Q-PAC. Our partnership has proven successful, which Thomas asserts:

Having the right people in place is critical… if I was running an MSP company or working at an MSP, that is how things should go.

TruTech’s Co-Managed Team Support for Q-PAC

Our role as a co-managed partner for Q-PAC enables Thomas to focus on the needs of the employees and efficiently manage aspects of their IT systems. We provide IT support. Thomas feels assured when he is on vacation or attending conferences, knowing that IT resources are always available. The TruTechnology team is equipped with a wealth of expertise that can address any problem that arises, as emphasized by Thomas:

“…with the wealth of expertise that TruTech has, it enables us to solve any problem… to be able to be like ‘hey, I don’t know that, but I can get you an answer quickly because I can just reach out to TruTech.’

Our prompt communication is a crucial aspect of our partnership. Thomas appreciated that aspect, stating:

“…every time you submit a ticket, it doesn’t matter what the ticket’s about… you’re always going to get a quick response back, you’re never going to get ignored… I think that’s something that separates TruTechnology from other IT service providers, the communication aspect…”

We are proud to partner with and support Q-PAC and to help them grow. Our core values are maintaining the highest standards with our IT solutions.

Thomas Kjorlaug and His Role as the IT Manager at Q-PAC

As the IT manager at Q-PAC, a small business specializing in fan systems for the commercial HVAC industry, Thomas Kjorlaug oversees their internal employees. He handles a range of tasks, including:

  • Fixing networking issues
  • Installing new software
  • Updating servers

Partnering with TruTechnology

Q-PAC’s Rapid Growth and Need for a New MSP

As Q-PAC experienced rapid growth, they outgrew their initial MSP, which prompted Thomas Kjorlaug to search for a new one. That’s when he discovered TruTechnology and began discussing how we could better support Q-PAC during its expansion with our team. Thomas sought a partnership beyond mere transactions and found that in us.

Why TruTechnology was a better fit for Q-PAC

Thomas explained, “I was looking for a partner because we always wanted to be at the cutting edge of the newest software and technologies, and I needed more of a proactive approach.”

Our proactive business model and focus on having the right people in the correct positions set us apart from other MSPs, making us an excellent fit for Q-PAC.

Co-managed IT Solutions for Q-PAC’s Success

We provided Q-PAC with co-managed IT solutions to better serve their internal employees, freeing Thomas to concentrate on the company’s growth. At the same time, we ensured everything remained up-to-date and functional.

Allowing Q-PAC to Solve Complex Problems

Our wealth of expertise allows Q-PAC to resolve even the most complex IT challenges, ensuring they can meet the needs of their engineers.

Communication and Response Times

Thomas appreciates our exceptional communication and timely response to submitted tickets, stating, “We’re always getting that constant communication, and I think that harbors a great relationship.”

TruTechnology’s Commitment to Q-PAC

Thomas expressed his confidence in our partnership: “I have high standards. TruTechnology meets them… there hasn’t been one instance where I’ve been like, ‘Man, should we have switched?’ I never questioned that decision one time.”

Why Q-PAC Chose to Outsource IT Services to TruTechnology

As a growing company of about 70 employees, Q-PAC builds fan systems for the commercial HVAC industry and focuses on supporting internal processes and employees. Thomas sought a managed service provider (MSP) who could help the company grow and innovate. We at TruTechnology were delighted to be chosen as their new partner.

One significant driving factor for Q-PAC’s decision to join forces with us was the need for a proactive partnership. Before working with us, the company’s relationship with their previous MSP had become too transactional. Thomas Kjorlaug mentioned, “I was seeking a partnership, and unfortunately, with our last MSP, it was very transactional… I needed more of a proactive approach.”

Our commitment to maintaining a proactive mindset instantly attracted Q-PAC to our services. Thomas stated that our way of running an MSP aligned perfectly with his expectations. Another critical aspect that contributed to Q-PAC’s satisfaction was our people. Thomas recognized that having the right people in the correct positions was a huge advantage, and it helped us deliver the required level of service.

By outsourcing IT services to us, Q-PAC desired to focus more time on their employees and internal projects. Thomas wanted to balance solving user issues and keeping systems up to date. We enabled Q-PAC to achieve this balance by offering our expertise, even when Thomas wasn’t available. As Thomas Kjorlaug mentioned, “If I’m gone or on vacation, there’s still someone here to support the team.”

Our wealth of experience and knowledge allows us to tackle any complex issues or requests that Q-PAC might encounter, ensuring they always have a solution. Thomas referred to our support as timely and professional, no matter how many tickets were submitted or questions posed.

Why Q-PAC Chose TruTechnology for Outsourced Managed IT Services

As a growing business in the commercial HVAC space, Q-PAC needed a managed IT services partner that could not only support their current needs but also help them continue to grow. This led Q-PAC and their IT manager, Thomas Kjorlaug, to choose TruTechnology as their outsourced managed IT services company.

When seeking a new managed IT services provider, Q-PAC sought a partner, not just a transactional relationship. TruTechnology’s proactive approach to IT management was a crucial factor in their decision, as Q-PAC wanted to stay at the cutting edge of new technologies and software. Thomas said, “I was looking for a partner because we always wanted to be at the cutting edge of the newest technologies, and I needed more of a proactive approach.”

TruTechnology’s size and resources as an MSP enabled us to meet Q-PAC’s high standards and be more proactive in providing IT support. Kjorlaug further explained, “TruTech checked all the boxes… I thought that before, and I still think that now after being with them for a while.”

Our emphasis on hiring and assigning the right people to positions has helped us become the perfect fit for Q-PAC. Kjorlaug appreciates that we have a vast wealth of expertise to tackle any problem, stating, “With the wealth of expertise that TruTechnology has, it enables Q-PAC never to be unable to solve a problem.”

In addition to our proactive approach and expertise, Q-PAC values the exceptional level of communication that TruTechnology provides. Kjorlaug mentioned, “One thing that separates TruTechnology is the communication aspect. You’re always going to get a response… It’s always super professional, super timely.”

TruTechnology Provides a Genuine Partnership Compared to Conventional Transactional IT Support Models

At TruTechnology, we believe in offering a true partnership with our clients rather than a purely transactional relationship. This is evident in our work with Q-PAC, a small business in the commercial HVAC sector. Our focus on proactive support and constant communication has formed a strong bond with Q-PAC, helping them navigate the ever-evolving technological landscape of their industry.

As Thomas shared, “I was looking for a partner because we always want to be at the cutting edge of the newest software and technologies, and I needed more of a proactive approach.” He found that our proactive model and expertise were a perfect fit for their needs, allowing him to focus on internal employees while we handled background tasks and kept everything up to date.

Thomas also stated, “Having the ability not to be here but still have TruTechnology be able to take care of things like if I’m gone or if I’m on vacation or if I’m at a conference and there’s still someone here to support the team.” Our co-managed IT support ensures that Q-PAC is covered in any situation, enabling them to handle even the most challenging requests from their engineers.

One aspect of our partnership with Q-PAC that Thomas appreciates is our quick response times and consistent communication. He elaborated, “When I think of how an IT organization should be run, TruTech is good. I have high standards, and they’ve done that.” Our commitment to meeting and exceeding their expectations has led to a solid and long-lasting relationship with Q-PAC.

TruTech’s Revolutionary Proactive Service in Jacksonville

One of the main reasons we at Q-PAC chose to partner with TruTechnology was their proactive approach, which perfectly aligned with our growth strategy. From the beginning, we realized how vital partnership and a proactive approach would be when choosing an MSP to work with us.

While discussing our needs with John, we understood that TruTech was the ideal fit for servicing our current and future requirements. As Thomas mentioned, “TruTech checked all the boxes…they’ve hit the nail on the head regarding how they approach being an MSP but also having the right people in the right positions.” We were confident that TruTech could support our rapidly growing company and fulfill our commitment to staying at the cutting edge of technology.

With the wealth of expertise provided by TruTech, there has yet to be a single challenge we could not solve. We have been able to concentrate on supporting our employees while entrusting TruTech with critical tasks, knowing that they will successfully address all concerns. In Thomas’ words, “I wanted to focus on the users here while also being able to have everything up to date and having everything else taken care of.” Even when we weren’t present, TruTech ensured smooth operations and resolved any issues.

Communication is crucial to any partnership, and TruTech exceeded our expectations. They are always responsive, professional, and punctual with their support. From experience, Thomas has stated, “You can tell which ones are good and which ones aren’t by their response times.” With TruTech, we always get a timely response and feel supported. This level of communication and support has allowed us to forge a strong relationship with TruTech as they learn our processes and we learn theirs.

TruTech Aligns With Your Business Growth

Thomas Kjorlaug explains that his company experienced rapid growth and outgrew its previous Managed Service Provider (MSP), which prompted them to seek a new partner who could better support its internal staff of around 70 employees. The TruTech team stepped in as the perfect fit, focusing on forming a partnership rather than just being transactional. As Thomas puts it:

“I was seeking a partnership, and unfortunately, with our last MSP, it was very transactional, and that’s okay… but I was looking for a partner because we were always wanting to be at The Cutting Edge of the newest software, the newest technologies and I needed more of a proactive approach.”

Our proactive, customer-centered approach differentiates us from other IT service providers. The capacity to stay highly responsive and communicative with our clients during ticket submissions or problem-solving is critical to a successful partnership.

Thomas recounts the benefits of having TruTechnology as their co-managed IT partner:

“Having the ability not to be here but still have TruTech be able to take care of things like, you know, if I’m gone, on vacation, or if I’m at a conference, I know there’s still someone here to support the team.”

Our focus on employee support means that we handle all the background tasks, cybersecurity, compliance, patches, and updates so that Thomas can direct more attention to the needs and concerns of their employees. No problem is too complex. Our expertise enables Q-PAC to find solutions for any issue.

Thomas also highlights our exceptional communication and dedication to quality service:

“TruTech is good, and I have high standards. I don’t like people who say we do this, and then they don’t follow through. TruTech has followed through with what they’ve promised.”

Why It’s Crucial to Have the Right IT Team from the Start

As we’ve experienced firsthand at Q-PAC, having the right IT team on board has made all the difference for the company. Our growth has been rapid, posing numerous challenges that a less qualified team may have needed help to keep up with. When we realized our previous MSP was too focused on transactional relationships instead of the required partnership, we turned to TruTechnology to elevate our IT game.

A Partnership That Enables Growth

Thomas Kjorlaug, our IT Manager, reflects on our decision to make the switch to TruTechnology:

“I was seeking a partnership, and unfortunately, with our last MSP, it was very transactional. Some businesses may prefer that, but we have always wanted to be at the cutting edge of the newest software and technologies. I needed more of a proactive approach.”

TruTechnology has not only been proactive but has also brought a level of expertise that meets our high standards and continuously evolving demands. Furthermore, their team’s responsiveness and dedication to supporting us have reinforced our confidence in their ability to handle any challenge we may face.

Focusing on Employees and Continuous Support

Working with TruTechnology has allowed us to pay more attention to the needs of our employees while having confidence that crucial background tasks are being taken care of.

Kjorlaug speaks about this balance:

“…I wanted to be able to focus on the users here while also being able to have everything up to date and having everything else taken care of.”

Our partnership with TruTechnology also provides consistent support, allowing Kjorlaug the flexibility to attend conferences or take time off without leaving our team vulnerable.

The Importance of the Right People and Expertise

TruTechnology has proven to be the ideal MSP partner due to its proactive business model and ability to assemble the right experts for the job. As Kjorlaug puts it:

“…anyone can have any business model they want, but it doesn’t mean anything if you don’t have the right people.”

The Perfect Blend Of Co-Managed IT And Tech Support

At Q-PAC, we are a small business in the commercial HVAC space with approximately 70 employees. Our IT needs vary from fixing network issues to installing new software and updating servers. As we grew rapidly, it became apparent that we needed a true partnership with a Managed Service Provider (MSP) that would support us now and help us grow. That’s when we discovered TruTechnology.

“As soon as I saw that they focused heavily on a proactive approach, I knew they were a fit for us.”

TruTechnology came at the right time when we felt our previous MSP couldn’t support our evolving needs. Their proactive approach and dedication to partnering with us rather than simply being transactional made them the perfect fit for our company.

“I think they’ve hit the nail on the head regarding how they approach being an MSP but also having the right people in the right positions.”

With TruTechnology’s co-managed IT services, we can focus on supporting our employees while ensuring our systems are up-to-date and running efficiently. The wealth of expertise TruTechnology brings to the table allows us to resolve even the most demanding issues and our engineers’ most complex requests.

“I can now respond to difficult requests, but I don’t know. I can get you an answer quickly because I can just reach out to TruTechnology.” – Thomas Kjorlaug.

TruTechnology distinguishes itself with exceptional communication and timely responses—traits crucial for a successful partnership. We value the constant communication and strong relationship that has developed as we learn their processes and they learn ours.

TruTech Excels At Responsiveness and Communication

Our proactive approach and commitment to providing true partnership set us apart from their previous MSP. Thomas Kjorlaug shares his experience: “I was looking for a partner because there were just a lot of things that we wanted to do, and we always wanted to be at the cutting edge of the newest software and technologies. I needed a more proactive approach, which was apparent instantly from when I met John and TruTech.”

The right people are crucial to an MSP’s success, and our team’s wealth of expertise allows us to solve any issues that arise at Q-PAC. Thomas Kjorlaug recognizes this: “There are some tough requests that come up, and to say, ‘Hey, I don’t know that, but I can get you an answer quickly because I can just reach out to TruTech,’ is invaluable.”

One of our key strengths lies in our responsiveness and communication. No matter the complexity or simplicity of the submitted ticket, our team provides prompt and professional support. Thomas Kjorlaug believes this sets us apart from other MSPs: “TruTech separates themselves with the communication aspect. We’re always getting that constant communication, which I think harbors a great relationship.”

Through our ongoing collaboration with Q-PAC, we can support their team even when their IT manager is unavailable. This co-managed approach allows Thomas Kjorlaug to focus on the employees and their needs at Q-PAC while we handle the backend tasks.

Fulfilling High Standards Is A Top Focus At TruTech

As a leader in the IT managed service provider (MSP) industry, TruTechnology is committed to meeting and exceeding high standards for our clients.

Our partnership with Q-PAC began when their IT manager, Thomas Kjorlaug, sought a more proactive and growth-oriented MSP. He found the perfect fit in TruTehnology. Thomas shared his views on our collaboration, saying, “I was seeking a partnership, and unfortunately, with our last MSP, it was very transactional… I was looking for a partner because there were many things that we wanted to do, and we wanted to be at The Cutting Edge of the newest software and technologies, and I needed more of a proactive approach.”

TruTech fulfills Q-PAC’s high standards and built a solid partnership with them. Thomas described the approach as checking all the boxes regarding what he would want from an MSP. He said, “After being with them for a good while, I still think that having the right people in the right place lets me know I made the right decision. I mean, anyone can have any business model they want, but if you don’t have the right people, it doesn’t mean anything, so I think they’ve hit the nail on the head when it comes to how they approach IT services and have the right people in the right positions.”

At TruTechnology, we value responsiveness and communication to build trust and lasting relationships with our clients. We take pride in providing quick response times on all submitted tickets, regardless of the issue’s complexity. Thomas highlighted this aspect of our services, remarking, “TruTech separates themselves in the communication aspect; we’re always getting that constant communication, and I think that harbors a great relationship. We’re learning their processes and learning our process.”

Our dedication to fulfilling high standards and maintaining a strong partnership with Q-PAC has contributed to their ongoing growth and success. We continue to support Q-PAC and assist them in staying ahead with the latest technologies in their industry.

Latest Blog Posts

10 Signs Your IT Network Has Been Hacked

10 Signs Your IT Network Has Been Hacked

10 Signs Your IT Network Has Been Hacked: Critical Warnings to Heed [...]

Read the article "10 Signs Your IT Network Has Been Hacked"
What is IT Modernization?

What is IT Modernization?

What is IT Modernization? – Unveiling Strategies for Digital [...]

Read the article "What is IT Modernization?"
How to Train ChatGPT

How to Train ChatGPT

How to Train ChatGPT: Master Personalized Writing Techniques ChatGPT [...]

Read the article "How to Train ChatGPT"

Tony Haskew

Project Engineer

Tony Haskew has 15+ years of experience in the IT field. He started working as a web developer in the 90’s and over the years migrated into the administration of systems and infrastructures of companies. 

Tony enjoys working on new technology and finding new ways to address old issues in the management of IT systems.

Outside of work, Tony is a 3D printing enthusiast, commission painter, and enjoys spending time with his family.