Your Business Deserves the Best
We know that you want to feel confident you chose the right IT company to help grow your business and safeguard your future.
But you can’t do that if you’re worrying about the IT pain and risk you already have. The problem is, going it alone (or dealing with the wrong IT services provider) has probably left you feeling frustrated, overwhelmed, and under-served. You need a partner you can trust to handle your technology for you.
We believe it’s just plain wrong that you’re wasting money on the wrong solutions and seeing no return on your investment, or struggling to figure out what to do with your technology. After all, technology should help your business grow! That’s why we deliver superior IT services you can count on.
Grow Your Business Through Technology
When you’ve got the right IT services company on your side, you can stop dealing with risks, problems, and lost productivity. Instead, you can focus on what you do best: growing your business.
Reduce
Risk
Strengthen your security from ransomware, data breaches, or worse.
Align Your IT with Your
Strategic Goals
Watch your technology and business work together to achieve success.
Increase
Efficiency
Notice an immediate increase in your day-to-day efficiency.
Our Team
(Click on pic of team member for a brief bio)
Doug Lowenthal
Owner & CEO
John Aguilera
VP of Business Development
Daniel Nicolitz
Technology Success Manager
Anna Marasigan
Director of Happiness
Chris Stuhlman
VP of Operations
Henry Steele
Support Escalation Engineer
Henry Steele helps clients and the support team on any complex or urgent issues that arise in a client’s environment.
As the Support Escalation Engineer at TruTechnology he oversees any technical issues that are escalated to him, as well as any reactive network and server administration. For Henry helping his coworkers foster their technical growth by assisting them with complex technical issues, is the most rewarding part of the role.
Outside of the office, Henry enjoys Scuba Diving, Fishing, and spending quality time with his family.
Jon Mendum
Support Engineer
Jonathan Mendum plays a vital role on the support team, providing timely reactive responses to issues reported by end users.
As Support Engineer at TruTechnology, he adheres to a daily structure of resolving reported issues with speed and agility; bringing about the best possible outcome for clients. In addition, he resolves reactive issues strategically in order to prevent the same type of problem in the future.
Outside of the office, Jonathan enjoys hanging out with friends, listening to heavy metal, and watching horror movies. He considers heavy metal to be very therapeutic and motivational.
Katia Font
Support Engineer
Katia Font helps clients and the Support Team with triaging tickets based on urgency and priority, quick fixes as they come in over the phone or through a ticket, and creating accounts as clients hire new employees or lock them down as they terminate employees.
As a Support Engineer at TruTechnology, she provides support to the clients as well as assists the team with working through urgent tickets. For Katia, building relationships with clients over the phone, is the most rewarding part of the role.
Outside of the office, Katia enjoys riding her bike, going to the beach, and spending quality time with her loved ones.
Brad Cannon
Support and Field Services Engineer
Brad Cannon assists clients on the support desk helping to resolve, educate, and implement workflows to improve the client experience for their day to day roles.
As a Support and Field Services Engineer at TruTechnology, he works with clients remote or in person, to resolve issues as well as install, manage, and troubleshoot client equipment. For Brad, meeting clients and working on a face to face basis to build relationships is the most rewarding part of the role.
Outside of the office, Brad enjoys time with family and friends, great food, and activities such as exercise and playing guitar.
Chris Cayll
Director of Technical Services
Christopher Cayll helps clients achieve their business goals by designing and facilitating the efficient execution of planned strategic projects.
As a Project Manager at TruTechnology, he oversees the professional services team, as well as all projects. For Chris, his team implementing a project transparently that accomplishes an agreed upon business objective is the most rewarding part of the role.
Outside of the office, Chris enjoys 3D printing, spending time with his wife and their fur baby, and building knowledge around the IT space.
David Perez
Project Engineer
Marcelo Rodriguez
Sr. Project Engineer
Marcelo Rodriguez executes on strategic technology changes in our client environments to help them achieve a predetermined objective.
As a Sr. Project Engineer at TruTechnology, he works to initiate, manage, and complete customer projects that meet the IT needs of their prospective businesses. For Marcelo, when the customer is satisfied with the results of a project, that is the “Tru” measure of success!
Outside of the office, Marcelo enjoys playing golf, the beach, and live music.
Jay Pledger
NOC Engineer
Jennifer East
Client Success Specialist
Jennifer East helps to align business needs with results through responsive and knowledgeable interactions with clients and team members.
As a Client Success Specialist she provides first class customer experiences, manages various aspects of client accounts, and lends a helping hand to internal departments. For Jennifer, meeting new people and learning about them and learning from them is the most rewarding part of her job.
Outside of the office Jennifer likes playing video games, reading (particularly if it’s Harry Potter), watching reality tv, and caring for her very old chihuahua.
David Perez helps businesses act on strategic changes and implement work plans drafted by the solutions design team.
As a Project Engineer at TruTechnology, he oversees small scale projects, as well as works with the businesses to strategically implement solutions. For David, doing quality implementations for the customer is the most rewarding part of the role.
Outside of the office, David enjoys driving his BMW E36, longboarding, and soccer.
Stephen Oppel
Sr IT Auditor
Jay Pledger helps businesses protect themselves, both from external and internal issues.
As a NOC Engineer at TruTechnology, Jay is the man behind the curtain. He oversees backups, server monitoring, patching and multiple security platforms. For Jay, ensuring uninterrupted business continuity is the name of the game.
Outside of the office Jay enjoys spending time with his girlfriend and dogs, doing girlfriend and dog stuff.
Shawn Hooton
Junior IT Auditor
Stephen Oppel helps businesses IT infrastructure stay in alignment with industry-leading standards and best practices.
As a Sr IT Auditor at TruTechnology, He drives the technology alignment process which in return reduces risk and client issues. For Stephen, compiling valuable data that strategic recommendations can be made from and seeing business improvement from the process is the most rewarding part of the role.
Outside of the office, Stephen enjoys spending time with family, football, golf, and studying for that next certification.
Andrew Carnes
Junior IT Auditor
Andrew Carnes is a Junior IT Auditor at TruTechnology. Focused on technology alignment, comparing our client environments to our best practices and industry frameworks, he helps to ensure their businesses are kept as secure and stable as possible. The data returned from the reviews assists in overall business improvement through our proactive approach to client engagement and support.
Outside the office, Andrew enjoys spending time with his wife and 2 dogs. He also tries to go fishing as often as he can.
Tony Haskew
Project Engineer
Tony Haskew has 15+ years of experience in the IT field. He started working as a web developer in the 90’s and over the years migrated into the administration of systems and infrastructures of companies.
Tony enjoys working on new technology and finding new ways to address old issues in the management of IT systems.
Outside of work, Tony is a 3D printing enthusiast, commission painter, and enjoys spending time with his family.
Nick Jimenez
Project Coordinator
Nick uses his process-oriented and detailed approach within projects to help clients meet their business requirements in a budgeted and timely manner without letting anything slip through the cracks.
As the Project Coordinator at TruTechnology, he plays a key role on the Professional Serviced team, ensuring the team is acting and a cohesive unit and all available resources are utilized. This function allows work plans to be executed precisely and to the exact specifications of our clients.
Outside of the office, Nick enyous spending time with his family, being out on the water, and cheering on the Miami Hurricanes.
Ashton Kelley
Support Engineer
Ashton Kelley is a member our Support Desk team and assists clients by triaging tickets and troubleshooting technology issues. Whether submitted through the ticketing system, email, or over the phone Ashton plays a pivotal role in solving and eliminating technology challenges.
As a Support Engineer at TruTechnology, Ashton strives to respond as quickly as possible while resolving “quick fix tickets” in a timely and effective manner. For Ashton, being a friendly, resourceful voice over the phone is his favorite part of the role.
Outside of the office, Ashton enjoys playing computer games with his friends, spending time with his girlfriend, and making frequent trips to both Universal and Disney’s theme parks.
Jonathan DeCarlo
Inside Sales Representative
Jonathan DeCarlo is the first point-of-contact that engages with business leaders of organizations located in the greater Jacksonville area to introduce TruTechnology and how our IT managed services may be beneficial to them.
As an Inside Sales Representative, Jonathan’s goal is to contact decision makers of businesses and learn about their current IT challenges, discuss ways in which we can enhance their IT structure, and build relationships that will leave a lasting impression. One of the most rewarding parts of his job is being able to speak to business owners from various industries and backgrounds, and have meaningful conversations on ways we can improve upon their operational goals and efficiency.
Outside of the office, Jonathan enjoys going to the gym, hanging out at the beach with his friends, and exploring new restaurants around Jacksonville.
Join Our Team!
Outside the office, Shawn enjoys writing, hiking, and finding the best roads on his motorcycle.
