Accessing TruTech’s support and services has never been easier. We offer three efficient ways to get Technical Support:
- Fill out the form below. A system tray icon (looks like our logo) next to the date/time is added to all of our customer’s systems to make this easy to access.
- Send an email to Help@TruTech.com. For prompt service, include your contact information and a brief description of the technical problem in your email.
- You can always call 904-559-1600 option 2 to speak with a live representative 24 hours a day 7 days a week to submit your service request.
If your organization is experiencing a business critical service outage (impacting multiple users with no possible work around), please set the request type to "Emergency" below and our support team will be notified 24x7 and respond accordingly. Please note that after-hours (outside of Monday - Friday 7am to 6pm EST) we will ONLY be alerted to 'Emergency' requests until we return to the office the following business day.
TruTech’s Response Time
Our technical support response matches the pace of your business. We evaluate every request to determine the appropriate response based on the severity and impact, and then schedule the work accordingly. We understand the importance of fast service and fast resolutions.