Every year technology occupies a larger place in your business. You may be wondering if you should engage with a local managed services provider (MSP) not only to take some of the stress out of supporting your company’s computers and servers, but also to leverage technology that can actually enhance your business. The answer to both is a resounding yes! Our mission as your trusted partner is to help you remove the obstacles that technology may be creating and harness new technologies to lift your business to greater heights.
Freedom to focus on your business
The primary benefit for small to medium-sized business owners like you is removing the burden of managing technology. You can then focus on what you know best and develop strategies for growing and running your business. By not worrying about technical issues, you and your employees can focus on the important things, such as innovation and efficiency.
Access to a variety of technical expertise
Your IT staff are likely talented and dedicated employees, but the growing range of skills required to manage all the hardware and software your business needs to operate is simply too wide to adequately maintain. By leveraging an MSP, you gain access to a vast array of technical experience with a single phone call. This has the dual benefit of giving your business the world-class support it needs while freeing up your technical staff to focus on their areas of expertise.
Predictable (and lower) costs
Who are we kidding? You want to know what this will cost. Surprisingly enough, partnering with us can be quite cost-effective, running approximately the same as a single systems administrator salary. Whether you are paying block-time, flat-rate, or time and materials, we offer predictable costs for expert help. If you choose to purchase services in addition to, or other than, engineering talent, such as many of the services listed below, your billing will be clearly explained in advance so you’ll know what you can expect to pay each billing cycle
Improved vendor management
This item also vastly benefits the three prior items. As a value-added reseller (VAR), we can manage all of your technology-related purchases for you, including but not limited to inventory management, warranty services and, most importantly, help in selecting the appropriate solution. TruTech is able to offer bundled software and hardware as a single solution, relieving the strain of maintaining multiple contacts and relationships and saving you time and money.
We get it; technology never sleeps, but you and your team do. Our services come with peace of mind because our service-level agreements (SLA) provide continuous support on our products. Need an engineer on a weekend? We have them on call and ready to help.
This is just a glance at the many reasons your business would benefit by partnering with us. Now let’s take a look at some services that are perfect candidates to move from in-house to managed.
If you are still hosting your own email servers, this is the most recommended service to take advantage of. Gone are the headaches of hardware upgrades, patching, provisioning and chasing down blacklists. Let us manage your organization’s email while you enjoy greater productivity.
If your company has upcoming server upgrades, is considering purchasing new hardware, is planning to move offices or has any of a wide variety of technical projects on the horizon, now is the perfect time to begin a relationship with an MSP. Our technical project managers can lighten the load of scaling your business.
One of the more popular services we offer is complete network communication support. Our engineers are ready to assist with installing, configuring, upgrading and maintaining your network equipment, including firewalls, wireless infrastructure, switches, routers and VoIP phones, as well as provisioning new users. This ensures your business is secure, compliant and, most importantly, operates efficiently with no downtime.
Backup and disaster recovery
Systems crash, offices flood and unfortunately ransomware is spreading. One of the most important and sought-after solutions offered by a managed IT services and support provider like TruTechnology is data backup and recovery. Whether that is full backups of all workstations and servers or just a few key systems, you will sleep better at night knowing your data is safe. We can also help you develop a disaster recovery plan that keeps your business operating should the unthinkable occur.
As previously mentioned, ransomware is spreading. Data breaches are in the news every day. Email phishing campaigns can be relentless. If your organization’s security is keeping you up at night, maybe it’s time to engage the professionals. The last thing you want is the dreaded phone call informing you that your customers’ data has been exposed, or worse, stolen. Cybersecurity is far too complex and important to fall on the shoulders of your IT team. As a top IT managed services and support provider, TruTech has trained professionals available to help educate your employees and implement the appropriate security in your environment.
System monitoring and patching
As your business grows, it can be difficult to keep all of the organization’s systems properly patched and secured. Our experts can monitor your system’s health, uptime and patch level remotely and take action when necessary. This will keep your computers and servers healthy and running efficiently.
David Richter is a Project Coordinator at TruTechnology. He graduated from James Madison University with a degree in Computer Information Systems and has a background in IT Help Desk Support and Healthcare Data Analytics. David enjoys working with our clients in a wide range of businesses, and he takes pride in working with them to make sure their needs are met at every step of the project.
In his free time, he enjoys playing tennis, practicing piano, and dining at all-you-can-eat sushi restaurants in Jax Beach with the intent to eat so much that he forces them to change their business model.
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Tony Haskew has 15+ years of experience in the IT field. He started working as a web developer in the 90’s and over the years migrated into the administration of systems and infrastructures of companies.
Tony enjoys working on new technology and finding new ways to address old issues in the management of IT systems.
Outside of work, Tony is a 3D printing enthusiast, commission painter, and enjoys spending time with his family.
Junior IT Auditor
Shawn Hooton is a Junior IT Auditor at TruTechnology. Focused on technology alignment, comparing our client environments to our best practices and industry frameworks, he helps to ensure their businesses are kept as secure and stable as possible. The data returned from the reviews assists in overall business improvement through our proactive approach to client engagement and support.
Outside the office, Shawn enjoys writing, hiking, and finding the best roads on his motorcycle.