Managed IT Services That Help Your Business Succeed

Technology problems can be frustrating for your business, especially when they’re causing unexpected issues and holding you back. That’s why we provide IT business services that allow you to focus on your business, not worry about your technology.

Our Unique Approach

TruTechnology clients benefit from five dedicated departments and provided infrastructure. This unique approach provides depth, improved functionality, and productivity by preventing problems from occurring in the first place.

Network Administration & Auditing

Our dedicated network administrators are experts on auditing and alignment and on site from the very first day we begin working with a client. They oversee the installation of our standardized toolset we use to support the client, and ensure everything integrates seamlessly with a client’s existing systems. This can take anywhere from a few days to several weeks, depending on the size of the company and unique requirements. They don’t leave until everything is working properly. The real work for our network administrators begins after the initial setup ends. During their monthly on-site visits, they focus on the big picture while providing total transparency and communication to management of the overall health of the IT environment. Their role is crucial, and is one that truly differentiates TruTechnology from our competitors.

Technology Consulting

As your fractional CIO, our technology success manager sees themselves as a partner in your business, which means we’re just as accountable for delivering results as any other internal department. Because we’re constantly documenting systems, collecting data, and establishing metrics, we’re uniquely positioned to advise your business on the impact of technology operations, helping to bolster your bottom line.

Professional Services

Seamless project implementation is essential to upgrading systems or migrating software and hardware across the network. We have extensive experience in providing these services; however, they fall outside of our flat-rate IT service model and will be scoped and staffed according to project-specific needs. We identify the specialized skillsets needed to complete a project, then properly allocate internal and external resources to assemble the ideal implementation team. Our process ensures our clients always receive an estimated scope of work to approve prior to us conducting any work outside of our agreement.

Maintenance and Monitoring

All patches, updates, and other necessary actions will be completed seamlessly behind the scenes so you don’t have to worry about your IT and can enjoy peace of mind.

Reactive Support Services

Our help desk is locally staffed from 7am to 6pm weekdays and on-call 24x7x365 to handle any emergencies we detect, or you report, ensuring your staff is productive.

Our reactive support services are designed with processes we’ve spent years developing based on real-world experiences and feedback from our clients.

Provided Infrastructure

We provide a stable and secure environment as part of our monthly service, helping our clients leverage this foundation over time to achieve their business goals.

Client Testimonials

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You guys have been killing it. We’ve put a lot on you guys  and your entire staff has been willing and able to take on the challenges. Thank you for all of the help.

J. Daniel Vallencourt

Vallencourt Construction

Client Since 2016

5/5
Kelly-Pourciau_IMG

Your team is amazing. The customer service is always on point. I would have assumed you had 100+ just based on the high-quality customer service and fast response times. I feel like I’m your only client!

Kelly Pourciau

JAX CHAMBER

Client Since 2012

5/5
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Our trouble tickets have significantly decreased compared to the previous IT company we had for years. But the thing I’ve noticed that really separates TruTech is that they really care, plain and simple.

Gregg Cohen

JWB Real Estate Capital

Client Since 2017

5/5