Project Engineer

Department: Managed Services
Reports To: Service Manager
Pay: Salary (Full-Time Exempt) + Benefits + Bonus

Job Summary
The Project Engineer helps design and implement proposed technology projects. Their goal is to deliver projects on time and on budget while being as transparent to the Client as possible. All projects will be thoroughly documented and upon completion they will perform a knowledge transfer to internal staff.

This person has a past history of successful implementations and has the ability to quickly learn new technologies through the use of self-study materials and intuition.

Job Responsibilities

  • Technical resource for Design Desk (the process by which we research a solution, it’s impact on the Client’s business, the required materials, and the time in which it will take to complete the implementation)
  • Execution and conclusion of projects on-time and on-budget
  • Works closely with Clients assigned vCIO and NetAdmin to understand project requirements and deliverables
  • Conducts a knowledge transfer to internal and external resources upon project completion (verbally and through comprehensive documentation)
  • Escalation contact for the Dispatcher and Service Desk
  • Communication with the Service Manager with regards to events and changes transpiring at Client sites
  • Any other assigned duties

Key Characteristics

  • Actively mentors other Engineers
  • Receives positive Client feedback, considered responsive, reliable, knowledgeable, and diligent
  • Receives positive internal staff feedback, considered responsive, reliable, knowledgeable, and diligent
  • Projects are installed on time and on budget
  • Documentation is detailed and knowledge transfer is thorough
  • High Billable Hours / Utilization
  • Ability to provide accurate time estimates for how long a task will take
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. -- Susie can't print)

Qualifications / Knowledge Required

  • Server Operating Systems
    • Required: Windows
    • Installation, configuration and troubleshooting
    • Configure file, print and remote access services
    • Administration, including add/remove users and groups, configure NTFS file permissions, check event logs, configure and restore from backup
  • Enterprise E-mail
    • Required: Exchange Server
    • Installation, configuration and troubleshooting
    • Administration of enterprise e-mail application, including add/remove users and group, name changes, forward mail to other accounts, and add aliases. Replication and Clustering a plus.
  • Workstation
    • Required: Windows
    • Troubleshooting and configuration
    • Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications
    • Solid understanding of and ability to troubleshoot and test workstation hardware including video cards, NICs, sound cards, and hard drives
  • Datacenter Technologies (Clustering/HA a plus)
    • Working Knowledge of Hyper-V and VMware
    • Working Knowledge of SQL
    • Working Knowledge of Exchange
    • Working Knowledge of Enterprise Backup Systems
    • Working Knowledge of Citrix Technologies
  • Infrastructure
    • Working Knowledge of Firewall Technologies – Cisco ASA, Cisco Meraki, Dell SonicWALL, WatchGuard, Juniper
    • Working Knowledge of SAN architecture (iSCSI and/or Fiber Channel)
    • Working Knowledge of Wireless Technologies
    • Working Knowledge of Switches (VLAN, SNMP, STP)
  • Other Preferred Technical Knowledge
    • Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
    • Experience with and understanding of routers and firewalls
    • Experience and understanding of Terminal Services & Citrix
    • Understanding of relationship between switches, patch panels, and connecting nodes to a network
    • Understanding of network services such as DNS and DHCP
    • Understanding of High Availability / Load Balancing solutions
  • Other Considerations
    • Regular and timely completion of Minimum Documentation Standards for each client
    • On-going self-training to preserve professional viability is a must
    • The ability to regularly score 10’s on the Quality Assurance survey
    • Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met
    • Ability to communicate with client at all levels from IT personnel to CxO’s and to understand business issues in context of IT issues
    • Takes ownership of tasks and follows through to ensure complete resolution
    • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
    • Ability to pay close attention to detail while performing technically detailed tasks
    • Ability to deal effectively with stressful situations
    • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
    • Ability to provide accurate time estimates for how long a task will take
    • Understands that the success of individuals is measured by the success of their teams
    • Ability to quickly learn new technologies through the use of self-study materials and intuition
    • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. -- Susie can't print)
    • Enjoys sharing information, supporting others, and working on a team to achieve team goals
  • Credentials and Experience:
    • Engineer with minimum four years’ production hands on experience (two for Support Engineer)
    • Minimum 4 years’ production experience - Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
    • Minimum 4 years’ production experience - Switching/VLAN/Routing/Firewall Support
    • Minimum 4 years’ production experience - Server Hardware Technologies (CPU/RAID/RAM/NICs) Support
    • Minimum 4 years’ production experience - Data Backup and Recovery Support, Corporate Antivirus Solutions, VPN Connectivity Support
    • Have multiple certifications, high skill level. The following certifications are preferred: MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+