Network Administrator

Department: Managed Services
Reports To: Service Manager
Pay: Salary (Full-Time Exempt) + Benefits + Bonus

Job Summary
Our Network Administrators are responsible for reviewing our existing Clients technology on a scheduled reoccurring basis (typically monthly depending on the size of the Client) remotely and on-site, comparing it to our comprehensive list of best practices, in a structured system, to identify variances which may represent risk for the Client. Through this process they develop and maintain technical knowledge of our Clients technical environments.
They work closely with the Clients assigned vCIO to help the vCIO understand the technical implications of the variance so the vCIO can decide the severity of the exposure based on the businesses use of technology.
The NetAdmin also works closely with the Service Desk and Project Implementation staff to address these variances upon client approval obtained (budgetary and/or coordinated downtime). Over time this drives standardization through best practices.
Network Administrators onboard new Clients performing the initial technology review, building the initial documentation package, providing reactive support to these accounts for a limited time to learn more about their use of technology, and cross-training the Service Desk on the Client environment before transitioning to production support.
As the individual with the broadest view of how technology is used by the Client, the NetAdmin will act as an escalation point of contact to the Service Desk should questions arise about how technology is deployed or leveraged by the Client.

Job Responsibilities

  • Each Network Administrator will be assigned specific Clients based on size, revenue, and technical fit.
  • On a scheduled reoccurring basis they will visit Client sites in their local market and work remotely for Client sites outside of their area (i.e. remote offices) to conduct proactive reviews and provide reactive support services while onsite if time permits.
  • Meet with their assigned Clients vCIO’s on a monthly basis to discuss the status of the account and findings from their review.
  • Work with the vCIO to consult with Clients on technology best practices and solutions to business technology problems.
  • Provide technical documentation of existing system configurations.
  • Track all time/activity on a DAILY basis in our management systems.
  • Any other assigned duties

Key Characteristics

  • Receives positive Client feedback, considered responsive, reliable, knowledgeable, and diligent
  • Receives positive internal staff feedback, considered responsive, reliable, knowledgeable, and diligent
  • Reactive Tickets / Month / Endpoint reduce over time for assigned Clients
  • Technology reviews completed on-time with necessary information captured/conveyed

Qualifications / Knowledge Required

  • Server Operating Systems
  • Required: Windows
  • Installation, configuration and troubleshooting
  • Configure file, print and remote access services
  • Administration, including add/remove users and groups, configure NTFS file permissions, check event logs, configure and restore from backup
  • Enterprise E-mail
  • Required: Exchange Server
  • Installation, configuration and troubleshooting
  • Administration of enterprise e-mail application, including add/remove users and group, name changes, forward mail to other accounts, and add aliases. Replication and Clustering a plus.
  • Workstation
  • Required: Windows
  • Troubleshooting and configuration
  • Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications
  • Solid understanding of and ability to troubleshoot and test workstation hardware including video cards, NICs, sound cards, and hard drives
  • Datacenter Technologies (Clustering/HA a plus)
  • Working Knowledge of Hyper-V and VMware
  • Working Knowledge of SQL
  • Working Knowledge of Exchange
  • Working Knowledge of Enterprise Backup Systems
  • Working Knowledge of Citrix Technologies
  • Infrastructure
  • Working Knowledge of Firewall Technologies – Cisco ASA, Cisco Meraki, Dell SonicWALL, WatchGuard, Juniper
  • Working Knowledge of SAN architecture (iSCSI and/or Fiber Channel)
  • Working Knowledge of Wireless Technologies
  • Working Knowledge of Switches (VLAN, SNMP, STP)
  • Other Preferred Technical Knowledge
  • Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
  • Experience with and understanding of routers and firewalls
  • Experience and understanding of Terminal Services & Citrix
  • Understanding of relationship between switches, patch panels, and connecting nodes to a network
  • Understanding of network services such as DNS and DHCP
  • Understanding of High Availability / Load Balancing solutions
  • Other Considerations
  • Regular and timely completion of Minimum Documentation Standards for each client
  • On-going self-training to preserve professional viability is a must
  • The ability to regularly score 10’s on the Quality Assurance survey
  • Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met
  • Ability to communicate with client at all levels from IT personnel to CxO’s and to understand business issues in context of IT issues
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Ability to provide accurate time estimates for how long a task will take
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. -- Susie can't print)
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals
  • Credentials and Experience:
  • Engineer with minimum four years’ production hands on experience (two for Support Engineer)
  • Minimum 4 years’ production experience - Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
  • Minimum 4 years’ production experience - Switching/VLAN/Routing/Firewall Support
  • Minimum 4 years’ production experience - Server Hardware Technologies (CPU/RAID/RAM/NICs) Support
  • Minimum 4 years’ production experience - Data Backup and Recovery Support, Corporate Antivirus Solutions, VPN Connectivity Support
  • Have multiple certifications, high skill level. The following certifications are preferred: MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+